Current jobs related to Technical Support Specialist - Australia - Foodship

  • Productivity and Collaboration Technical Lead

    2 weeks ago

    Australia Experis Full time

    Productivity and Collaboration Technical LeadWe are seeking a dedicated and experienced Productivity and Collaboration Specialist to join our team.In this role, you will work within a dynamic environment, providing key advisory services and technical guidance to support various ICT programs and projects.Provide Essential 8 lead advisory services to assigned...

  • Business Transformation Specialist

    2 weeks ago

    Australia Atturra Full time

    Unlock Your Potential as a Business Transformation SpecialistAre you passionate about driving business growth and innovation? Do you have a knack for analyzing complex problems and developing creative solutions? We're seeking a talented Business Transformation Specialist to join our Cloud Business Solutions team at Atturra.As a Business Transformation...

  • Service Desk Team Leader

    2 weeks ago

    Australia Electro Optic Systems Pty Ltd Full time

    About the RoleAs a Service Desk Team Leader, you will be responsible for leading the EOS Service Desk team in providing level 1 and 2 support to EOS staff based in Australia, Singapore, and the Middle East. You will work closely with the EOS ICT Regional Manager to develop the EOS Service Desk as a professionally managed environment.Key...

  • Technical Expert

    2 months ago

    Australia Telstra Full time

    Employment Type Permanent Closing Date 29 Aug 2024 11:59pm Job Title Technical Expert - Voice Job Summary This role is to ensure our customers come first. You will need to be able to provide real time incident management best practices for Voice and Inter carrier transport technologies. You will provide a focus on responding, troubleshooting and...

  • Procurement Specialist

    2 weeks ago

    Australia Electro Optic Systems Pty Ltd Full time

    Procurement Specialist Job Description**About the Role**The Procurement Specialist is a key member of the Supply Chain team at Electro Optic Systems Pty Ltd. This role is responsible for the category management, sourcing, and procurement of mechanical and electronic components from external vendors. The Procurement Specialist will manage on-time delivery and...

  • Medical Specialist

    4 weeks ago

    Australia Plains Staff Unlimited Recruitment Full time

    Medical Specialist OpportunityWe are seeking a skilled Medical Specialist to join our team at Staff Unlimited Recruitment. As a Medical Specialist, you will be responsible for providing high-quality medical care to patients across various specialties.Key Responsibilities:Patient Care: Diagnose and treat patients with precision and accuracy, ensuring the...

  • Medical Specialist

    2 months ago

    Australia Plains Staff Unlimited Recruitment Full time

    Medical Specialist OpportunityWe are seeking a skilled Medical Specialist to join our team at Staff Unlimited Recruitment. As a Medical Specialist, you will be responsible for providing high-quality medical care to patients across various specialties.Key Responsibilities:Patient Care: Diagnose and treat patients with precision and accuracy, ensuring the...

  • DevOps Engineer Specialist

    1 month ago

    Australia Plains Pyramid Global Technologies Full time

    About the JobWe are seeking a highly skilled DevOps Engineer Specialist to join our team at Pyramid Global Technologies.The successful candidate will be responsible for designing, testing, integrating, and optimizing complex network technologies, platforms, and systems. They will also contribute to ensuring that network components and systems interact with...

  • Medical Specialist

    2 weeks ago

    Australia Plains Staff Unlimited Recruitment Full time

    Medical Specialist Opportunity in AustraliaWe are seeking a skilled medical specialist to join our team in Australia. As a medical specialist, you will be responsible for providing high-quality medical care to patients across various specialties.Key Responsibilities:Diagnose and treat patients with complex medical conditions.Maintain accurate and up-to-date...

  • Medical Specialist

    3 weeks ago

    Australia Plains Staff Unlimited Recruitment Full time

    Medical Specialist OpportunityWe are seeking a skilled medical specialist to join our team at Staff Unlimited Recruitment. As a doctor with experience in providing medical care across various specialties, you will be at the forefront of patient care, handling everything from diagnosis and treatment to maintaining comprehensive medical records.Key...

  • ERP Applications Support Manager

    2 weeks ago

    Australia Davita Inc. Full time

    Job Summary:The Office of the Chief Financial Officer (OCFO) is seeking an ERP Applications Support Manager to lead and manage Oracle Financial and Oracle EPM functional analysis and provide solutions to resolve issues impacting business operations. The incumbent will oversee the implementation of enhancements, modifications, upgrades, and patches, and...

  • Medical Specialist

    2 weeks ago

    Australia Plains Staff Unlimited Recruitment Full time

    Medical Specialist OpportunityWe are seeking a skilled medical specialist to join our team at Staff Unlimited Recruitment. As a doctor, you will be responsible for providing high-quality medical care to patients across various specialties.Key Responsibilities:Patient Care: Diagnose and treat patients with precision and excellence.Medical Records: Maintain...

  • Healthcare Support Specialist

    2 weeks ago

    Australia Tideri Jobbörse Full time

    About the RoleWe are seeking a skilled and compassionate Allied Health Assistant to join our team at St Basil's Homes (SA). As a key member of our Allied Health Team, you will play a vital role in providing high-quality care and services to our residents.As an Allied Health Assistant, you will work closely with our Allied Health Manager and Senior...

  • DevOps Engineer Specialist

    2 months ago

    Australia Plains Pyramid Global Technologies Full time

    About the JobWe are seeking a highly skilled DevOps Engineer Specialist to join our team at Pyramid Global Technologies.The successful candidate will be responsible for translating customer needs and requirements into realizable and commercially viable products, services, or systems and/or networks infrastructure.Key Responsibilities:Designing, testing,...

  • Pharmaceutical Specialist

    2 weeks ago

    Australia Serco Full time

    Job SummaryAs a Pharmacist with Serco, you will play a vital role in providing pharmaceutical, medical, and dental logistic services to patients in accordance with relevant laws, professional standards, and Defence policies and procedures.Key Responsibilities* Dispensing services* Inventory management* Promoting safe and effective use of medications to...

  • DevOps Engineer Specialist

    2 months ago

    Australia Plains Pyramid Global Technologies Full time

    About the Job**Job Summary:**We are seeking a highly skilled DevOps Engineer Specialist to join our team at Pyramid Global Technologies. As a key member of our infrastructure team, you will be responsible for designing, testing, integrating, and optimizing complex network technologies, platforms, and systems.Key Responsibilities:Translate customer needs and...

  • Human Resources Specialist

    4 weeks ago

    Australia ADF Careers Full time

    Army Human Resources AdministratorAre you looking for a challenging and rewarding career in the military? As an Army Human Resources Administrator, you will play a critical role in supporting the Army's operations and personnel management.Key Responsibilities:Provide administrative support to military personnel and pay and personnel administrative...

  • Vehicle Technician

    2 months ago

    Australia ADF Careers Full time

    About the RoleAs a Vehicle Mechanic with the Australian Defence Force (ADF), you will play a critical role in ensuring the Army's fleet of vehicles is operational and ready for deployment. Your expertise will be essential in maintaining the safety and effectiveness of our military vehicles.Key ResponsibilitiesVehicle Inspection and Maintenance: Conduct...

  • DevOps Engineer Specialist

    7 months ago

    Australia Plains Pyramid Global Technologies Full time

    About the job DevOps Engineer Specialist As a Network Engineer, you draw on your breadth of knowledge and expertise in related areas of network engineering and actively apply agile and/or lean ways of working to deliver on the following responsibilities: Translating customer needs and requirements, into realisable and commercially viable...

  • Medical Specialist in Obstetrics and Gynaecology

    2 weeks ago

    Australia State Government Of Victoria, Australia Full time

    Job Title: Obstetrician and Gynaecologist - Staff SpecialistWe are seeking a highly skilled Obstetrician and Gynaecologist to join our team at Northeast Health Wangaratta. As a Staff Specialist, you will provide services to our hospital for elective and emergency obstetrics and gynaecology, and share on-call cover with our existing...

Technical Support Specialist

2 months ago

Australia Foodship Full time

Job Title: Customer Technical Support Specialist

About Foodship: Foodship is a dynamic and innovative software company based in Melbourne, Australia. We develop technology focusing on the hospitality industry, like standalone food ordering systems, point of sale, and self-ordering kiosks for restaurants and cafés. Currently, we operate in Australia and New Zealand, with many existing clients. We have recently launched our products in India, and we are all set to take the Indian market by storm.

Job Type & Location: Full-time & Work From Home

Job Overview: We are seeking a dedicated and customer-focused Technical Support Specialist for our Post Sales Servicing team. The ideal candidate should be passionate about exceeding customer expectations, resolving issues, and maintaining strong relationships with our B2B & B2C clients.

Responsibilities:

  • Provide first-line technical support to customers via phone, email, or chat.
  • Diagnose and troubleshoot technical issues related to our products, guiding customers through solutions or escalating issues to the appropriate teams.
  • Develop and maintain a deep understanding of our products and services.
  • Stay up-to-date on product updates, new features, and technical specifications.
  • Contribute to the creation of user guides and FAQs to assist customers in resolving common issues independently.
  • Effectively manage and prioritize support tickets to ensure timely resolution.
  • Collaborate with cross-functional teams, including software development and quality assurance, to address complex technical issues.
  • Communicate technical information to customers in a clear and understandable manner.
  • Provide regular updates to customers regarding the status of their support tickets.
  • Identify trends in customer issues and provide feedback to improve product usability and reliability.
  • Contribute to the development of internal processes and knowledge base articles to enhance overall support efficiency.
  • Identify and forward leads to the appropriate sales team.

Qualifications:

  • Bachelor's degree in a relevant technical field or equivalent work experience.
  • Experience in technical support, preferably in a customer-facing role will be a plus but not mandatory.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to thrive in a fast-paced and dynamic environment.

Technical Skills:

  • Familiarity with troubleshooting hardware and software issues.
  • Basic understanding of networking concepts.
  • Experience with customer support software and ticketing systems.

Soft Skills:

  • Empathetic and patient demeanor when dealing with customers.
  • Strong multitasking and organizational abilities.
  • Ability to adapt to changing priorities and handle high-pressure situations.

Experience: Total work: 2 years (Preferred), Customer service: 1 year

Language: Good command over verbal and written English

Shift Timing: Rotational shift