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Technical Support Program Manager
2 months ago
About the Role
We are seeking a highly skilled Technical Support Program Manager to join our team at Atlassian. As a Technical Support Program Manager, you will play a critical role in ensuring the success of our technical support operations.
Key Responsibilities
- Develop and implement technical support strategies to improve customer satisfaction and reduce support requests.
- Lead a team of technical support engineers to provide high-quality support to our customers.
- Collaborate with cross-functional teams, including product development and marketing, to ensure alignment and effective communication.
- Identify and implement process improvements to increase efficiency and productivity.
- Develop and maintain technical documentation and knowledge base articles.
- Provide technical guidance and support to customers and internal stakeholders.
Requirements
- 5+ years of experience in technical support or a related field.
- Proven track record of leading high-performing teams and developing technical support strategies.
- Strong technical skills, including experience with SQL and NoSQL databases, web technologies, and microservice architecture.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
What We Offer
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Access to the latest technology and tools.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
