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IT Technical Support Specialist
2 months ago
About Accoravillage:
Accoravillage is a leading provider of innovative solutions and services to the energy industry. We are a global enterprise with a strong presence in the market, known for our commitment to excellence and our ability to deliver results.
Job Summary:
The IT Technical Support Analyst position is responsible for providing technical support to our customers and internal stakeholders. The successful candidate will have strong technical skills, excellent communication skills, and the ability to work in a fast-paced environment.
Key Responsibilities:
- Provide technical support to customers and internal stakeholders via phone, email, and in-person.
- Assess and resolve technical issues with IT equipment and applications.
- Develop and maintain relationships with customers and internal stakeholders.
- Participate in on-call rotation and provide support during business hours.
- Stay up-to-date with new technologies and products.
- Collaborate with the IT team to identify and implement process improvements.
- Provide training and support to internal stakeholders on new technologies and products.
Requirements:
- Completed or undertaking formal IT TAFE/Tertiary qualification.
- Minimum 1 year experience in a Service Desk, Help Desk analyst role.
- Experience in a customer service position.
- Knowledge in computer and networking systems – Windows 10 and 11; Microsoft Office 365, Active Directory, Intune, Dynamics AX, Citrix, Commvault, and AV tools.
- Ability to work independently and as a part of a team.
- Ability to manage multiple tasks in an ever-changing environment.
- Able to work with different client types to understand their needs, identify root causes of problems, and implement creative and pragmatic solutions.
- Ability to develop rapport with various client groups and maintain strong working relationships built through collaboration and respect.
- Strong and clear communication to support remote operations.
Location:
This position is based in Accoravillage's Australia Head Office, located in Adelaide's Northern suburbs, Edinburgh North.
Travel may occasionally be required across Australia at both office and field locations.
