Technical Support Specialist

1 week ago


Australia Microsoft Full time

About the Role

We are seeking a highly skilled Technical Support Engineer to join our team at Microsoft. As a Technical Support Engineer, you will be responsible for owning, troubleshooting, and solving complex customer technical issues.

Responsibilities

  • You will investigate and resolve complex customer technical issues, collaborating with internal teams and leveraging troubleshooting tools and practices.
  • You will participate in a follow-the-sun support model, providing consistent hand-offs to the next geography as dictated by the severity and urgency of issues.

Key Skills and Qualifications

  • 5+ years of technical support, technical consulting experience, or information technology experience, or a Bachelor's degree in Computer Science, Information Technology, or a related field, and 3+ years of technical support, technical consulting experience, or information technology experience on Windows system administration, configuration, including a good basic understanding of:
  • Registry
  • File Storage
  • User Accounts and Access Control
  • Event Logs and Auditing
  • Performance, Resource Monitor
  • Networking (TCP, IP)

Additional Requirements

  • Hands-on experience in some or most of the following areas:
  • Network Virtualisation (Hyper-V, SDN)
  • DNS deployment, management
  • Remote File Systems (SMB)
  • Network Tracing and analysis
  • PowerShell scripting
  • User Profile management
  • Kerberos and delegation
  • Active Directory topology and management
  • Public Key Infrastructure (PKI) deployment, management
  • Group Policy management
  • Windows Update management
  • Bitlocker administration
  • Clustering
  • Resilient Storage technology (clustering, storage spaces)
  • Server management tools
  • Hyper-V management and VM deployment
  • Troubleshooting hangs and crashes in Windows
  • Windows Shell configuration and management
  • Troubleshooting performance issues using PerfMon and other tools

Working at Microsoft

Microsoft is an equal opportunity employer. We are committed to creating an inclusive environment for all employees, and we welcome applications from diverse candidates. If you need assistance or a reasonable accommodation during the application process, please let us know.


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