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Customer Support Specialist
2 months ago
We are seeking a highly skilled and customer-focused Customer Support Specialist to join our team at ReadyTech. As a key member of our customer support team, you will be responsible for delivering exceptional customer service and support to our clients.
Key Responsibilities- Customer Service: Respond to customer inquiries and resolve issues in a professional and timely manner.
- Troubleshooting: Troubleshoot technical issues and provide solutions to customers.
- Communication: Communicate effectively with customers, both verbally and in writing.
- Documentation: Document all customer interactions and update relevant systems.
- Knowledge Sharing: Share knowledge and best practices with the team to improve customer support.
- Continuous Improvement: Identify opportunities for process improvements and implement changes to enhance customer experience.
- Exceptional Communication Skills: Excellent written and verbal communication skills, with the ability to communicate complex technical information in a clear and concise manner.
- Technical Skills: Proficiency in MS Office, including Excel and Word, and experience working with technical systems and software.
- Customer Focus: A strong customer-centric approach, with a passion for delivering exceptional customer service.
- Problem-Solving Skills: Ability to analyze complex problems and provide effective solutions.
- Teamwork: Strong teamwork and collaboration skills, with the ability to work effectively with cross-functional teams.
ReadyTech is a leading provider of mission-critical software solutions, empowering communities to thrive. We are committed to delivering exceptional customer service and support, and we are seeking a talented and dedicated individual to join our team.
