IT Support Specialist

2 weeks ago

Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time
IT Support Specialist Job Description

We are seeking a skilled IT Support Specialist to join our dynamic IT team. As a Desktop Engineer, you will provide top-notch support to end-users, troubleshoot and resolve technical issues, and collaborate with other IT teams to ensure timely and effective problem resolution.

Key Responsibilities:
  • Provide technical support to end-users via phone, email, or in person.
  • Troubleshoot and resolve hardware, software, and network issues.
  • Diagnose and resolve complex technical problems.
  • Assist with user account management, password resets, and access rights.
  • Document all support activities and resolutions in our ticketing system.
  • Collaborate with other IT teams to ensure timely and effective problem resolution.
Qualifications:
  • Solid experience in IT support or a related field.
  • Strong knowledge of hardware, software, and networking principles.
  • Proficiency in troubleshooting technical issues across various platforms.
  • Excellent communication skills, both verbal and written.
  • The customer-focused mindset with a strong commitment to providing exceptional service.
  • Ability to work under pressure and prioritize tasks effectively.
Benefits:
  • Opportunities for professional growth and career advancement.
  • Great remuneration package available.
  • Collaborative and inclusive work environment.
  • Ongoing training and development programs.
  • Cutting-edge technology and resources.
  • Work-life balance with flexible scheduling options.
  • Employee wellness initiatives.

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