Customer Support Specialist
2 months ago
About the Role
We are seeking a highly skilled and customer-focused Customer Support Specialist to join our team at carsales Dealer Services. As a key member of our support team, you will be responsible for providing exceptional customer service to our dealers, performance managers, and business development managers.
Key Responsibilities
- Provide technical support to customers via phone, email, and live chat, with a focus on finding solutions and saying "yes" to customer requests.
- Take ownership of customer enquiries and handle them in a professional and courteous manner.
- Regularly update customers on the progress of their requests.
- Record notes for all support queries, changes, and task completions.
- Stay up-to-date with our product and service offerings to provide accurate information to customers.
Requirements
- Previous experience in a technical support role, with a proven track record of handling difficult customer issues effectively.
- Highly analytical and data-driven, with excellent time management skills.
- An articulate communicator with a clear speaking voice.
- Exceptional attention to detail, with a focus on ensuring that no small detail goes unnoticed.
About Us
At carsales, we are proud to be recognized as one of Australia's Best Workplaces and a Family Friendly Workplace. We offer a supportive and inclusive work environment, with opportunities for career growth and development.
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