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Front Office Director

2 months ago

Sydney, New South Wales, Australia Marriott International Full time
Job Summary

We are seeking a highly skilled and experienced Front Office Manager to lead our team and drive exceptional guest satisfaction. As a key member of our hotel's leadership team, you will be responsible for overseeing all front office functions and staff, ensuring seamless operations and delivering an outstanding guest experience.

Key Responsibilities
  1. Lead and manage a team of front office staff, providing guidance, coaching, and development opportunities to ensure excellent service delivery.
  2. Develop and implement strategies to improve guest satisfaction, loyalty, and retention, while driving revenue growth and profitability.
  3. Collaborate with other departments to ensure seamless operations and effective communication, ensuring a positive experience for our guests.
  4. Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions.
  5. Ensure compliance with company policies, procedures, and standards, maintaining a high level of quality and consistency in all aspects of front office operations.
Requirements
  1. High school diploma or equivalent; 4 years of experience in the guest services, front desk, or related professional area.
  2. Proven leadership and management skills, with a track record of success in driving team performance and achieving business objectives.
  3. Excellent communication, interpersonal, and problem-solving skills, with the ability to work effectively in a fast-paced environment.
  4. Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
What We Offer

Marriott International is an equal opportunity employer, committed to diversity and inclusion. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.