Customer Success Manager
3 days ago
About the Role:
We are seeking an experienced Customer Success Manager to join our team in Perth, Australia. As a key member of our customer success team, you will be responsible for developing and maintaining strong relationships with our customers, driving growth and adoption of our products, and ensuring customer satisfaction.
Company Overview:
Seequent is a world-leading provider of subsurface software solutions, helping create a better understanding of the earth to ensure a better world for all. We are passionate about delivering innovative solutions that make a real difference in people's lives. Our team is highly skilled, productive, and dedicated to excellence.
Salary: $120,000 - $150,000 per year
Job Description:
The successful candidate will have a proven track record of building and maintaining strong customer relationships, driving growth and adoption of products, and ensuring customer satisfaction. Key responsibilities will include:
- Developing and executing customer success plans to drive growth and adoption of our products;
- Building and maintaining strong relationships with customers to understand their needs and preferences;
- Providing exceptional customer service and support to ensure customer satisfaction;
- Identifying and pursuing new business opportunities to drive growth and revenue; and
- Collaborating with cross-functional teams to ensure seamless delivery of customer success initiatives.
Required Skills and Qualifications:
To be successful in this role, you will need:
- A degree in a relevant field (e.g., business, marketing, sales);
- A minimum of 3 years' experience in customer success, account management, or a related field;
- Proven track record of building and maintaining strong customer relationships and driving growth and adoption of products;
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and stakeholders;
- Strong analytical and problem-solving skills, with the ability to identify and pursue new business opportunities;
- Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines;
- Proficiency in CRM software and other customer-facing tools;
- Ability to travel regularly, as required.
Benefits:
In addition to a competitive salary, we offer a range of benefits, including:
- Professional development opportunities to enhance your skills and knowledge;
- A collaborative and supportive work environment;
- A comprehensive rewards program;
- Flexible work arrangements, including remote work options; and
- A generous paid time off policy.
Why Join Us?
If you're passionate about delivering exceptional customer experiences and driving business growth, we'd love to hear from you. Our team is dedicated to making a real difference in people's lives, and we're looking for talented individuals who share our vision. Apply now to join our team and take the first step towards a rewarding career with Seequent
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