Customer Success Professional

2 days ago


Perth, Western Australia Seequent Full time

About the Role

This is an exciting opportunity to join our team as a Customer Success Manager, where you will be responsible for developing customer relationships that promote product or solution usage, retention, and loyalty.

Key Responsibilities

  • Work closely with 50+ allocated client accounts to ensure client satisfaction with the products and services they have received.
  • Develop a deep understanding of the client's business needs and help them be more successful in meeting their objectives.
  • Provide technical support and guidance to customers, helping them to get the most out of our solutions.
  • Identify opportunities for clients to act as Seequent advocates and coordinate getting the right people in the room to support customers' needs.

Requirements

  • 3+ years in a Customer Success, Relationship Management, Account Management, and/or a relevant technical background.
  • Experience working with complex technology customers.
  • Excellent communication and interpersonal skills across digital channels and face-to-face on occasion.
  • Flexible approach, able to operate effectively with uncertainty and change.

What We Offer

  • A fast-paced and dynamic environment with exciting challenges and a variety of tasks.
  • Ongoing professional development opportunities.
  • Competitive compensation packages.


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