Customer Success Professional
2 days ago
About the Role
This is an exciting opportunity to join our team as a Customer Success Manager, where you will be responsible for developing customer relationships that promote product or solution usage, retention, and loyalty.
Key Responsibilities
- Work closely with 50+ allocated client accounts to ensure client satisfaction with the products and services they have received.
- Develop a deep understanding of the client's business needs and help them be more successful in meeting their objectives.
- Provide technical support and guidance to customers, helping them to get the most out of our solutions.
- Identify opportunities for clients to act as Seequent advocates and coordinate getting the right people in the room to support customers' needs.
Requirements
- 3+ years in a Customer Success, Relationship Management, Account Management, and/or a relevant technical background.
- Experience working with complex technology customers.
- Excellent communication and interpersonal skills across digital channels and face-to-face on occasion.
- Flexible approach, able to operate effectively with uncertainty and change.
What We Offer
- A fast-paced and dynamic environment with exciting challenges and a variety of tasks.
- Ongoing professional development opportunities.
- Competitive compensation packages.
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