Customer Success Manager

3 weeks ago


Perth, Western Australia Seequent Full time

About the Role

We are seeking a highly skilled Customer Success Manager to join our team at Seequent. As a key member of our customer success team, you will be responsible for developing and maintaining strong relationships with our customers, ensuring they are getting the most out of our subsurface software solutions.

Key Responsibilities

  • Develop and execute customer success plans to drive growth and retention
  • Build and maintain strong relationships with customers, understanding their business needs and goals
  • Provide technical support and training to customers, ensuring they are proficient in using our software solutions
  • Identify and pursue new business opportunities within existing customer accounts
  • Collaborate with cross-functional teams to ensure seamless customer experience

Requirements

  • 3+ years of experience in customer success, account management, or a related field
  • Strong technical knowledge of geotechnical solutions and software
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong analytical skills and ability to translate data into insights

What We Offer

  • Competitive compensation package
  • Ongoing professional development opportunities
  • Access to a team of qualified experts across a range of technical and customer solutions
  • Financial resources to support your role
  • Product training and sales enablement resources

About Seequent

Seequent is a leading provider of subsurface software solutions, helping customers in over 100 countries to develop mineral resources more sustainably, design and build better infrastructure, protect the environment, source renewable energy, and help resolve historical challenges such as groundwater contamination and ageing infrastructure.

Join Our Team

We are a friendly, intelligent, and supportive team who are passionate about what we do. If you are a motivated and results-driven individual who is looking for a new challenge, we would love to hear from you.



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