Insurance Customer Success Specialist

2 weeks ago


Perth, Western Australia IAG Full time

About the Role


As an Insurance Customer Success Specialist, you will be the first point of contact for new and existing customers, focused on converting inquiries into sales and retention outcomes.


You will work in a high-energy environment, handling challenging customer conversations while adapting to the business's evolving needs.


This is a permanent, full-time position with a comprehensive 8-week induction program, providing an opportunity to develop and grow within a supportive team environment.


Key Responsibilities



  • Build trust with customers through real conversations and effective communication.
  • Work collaboratively with cross-functional teams to deliver exceptional customer experiences.
  • Develop and implement solutions-focused strategies to drive sales and retention outcomes.

About You



  • You have previous customer experience, preferably in sales, hospitality, or retail.
  • You are solutions-focused, with the ability to think critically and analyze specific situations.
  • You possess basic computer skills, including the ability to troubleshoot basic technical issues.
  • You are willing to learn, develop, and self-motivate in a dynamic environment.

About Us


IAG is the largest general insurance group in Australia and New Zealand, offering a range of brands and services that make your world safer.


We're committed to delivering exceptional customer experiences, fostering a culture of innovation, and supporting our employees' growth and development.


What We Offer



  • A competitive salary range of $60,000 - $80,000 per annum, plus superannuation.
  • Opportunities for professional growth and development, including training and mentorship programs.
  • A collaborative and supportive work environment, with a focus on employee well-being and work-life balance.
  • Access to a range of employee benefits, including discounts on general insurance products and services.


  • Perth, Western Australia Ecclesiastical Insurance Group Full time

    About the RoleEcclesiastical Insurance Group is seeking an experienced Senior Underwriter to join our team in Perth. The successful candidate will be responsible for underwriting medium to complex risks within our portfolios, maximising business opportunities, and delivering customer service to achieve profitable premium growth.The primary objective of this...


  • Perth, Western Australia Vero Insurance Full time

    Job DescriptionIn this role, you will have the opportunity to work with a dynamic team in Perth and contribute to the success of Vero Insurance by ensuring quality, sustainable, and profitable business is established for the product through the execution of technical expertise.Key Responsibilities:Monitor Portfolio against all budgeted KPI's – Renewal &...


  • Perth, Western Australia Ecclesiastical Insurance Group Full time

    About the Role:We are seeking an experienced Risk Management Specialist to join our team. The successful candidate will be responsible for underwriting medium to complex risks within our portfolios and sectors, working within delegated authority and in accordance with our strategies to support profitable business growth.The primary objective of this role is...


  • Perth, Western Australia SMAART Recruitment Full time

    About UsAt SMAART Recruitment, we partner with leading insurance companies to find exceptional talent like you.We're looking for a skilled Insurance Customer Service Specialist to join our team in Perth, Australia.Your RoleIn this dynamic position, you'll provide top-notch customer service by guiding customers through their insurance inquiries and ensuring...


  • Perth, Western Australia Vero Insurance Full time

    Job Overview:Vero Insurance is seeking a skilled and experienced Insurance Underwriter Fleet Leader to join our team. This role is based in Perth and offers a unique opportunity to contribute to the success of our Commercial Portfolio Strategy.About the Role:The Insurance Underwriter Fleet Leader will be responsible for ensuring quality, sustainable, and...


  • Perth, Western Australia Aviva Full time

    About the Role:">We're looking for an enthusiastic and motivated individual to join our Insurance Customer Service Team as an Insurance Customer Experience Specialist. As a key member of our team, you will provide telephone support to our customers, processing and servicing their insurance policies, gathering the correct information professionally and...


  • Perth, Western Australia IAG Full time

    We are seeking Sales & Service Consultants to join our team at IAG, the largest general insurance group in Australia and New Zealand.This is a unique opportunity to make a difference in the lives of customers by providing exceptional sales and service experiences. As a Sales & Service Consultant, you will be the first point of contact for new and existing...


  • Perth, Western Australia Vero Insurance Full time

    About the RoleWe are seeking a highly skilled Policy Support Officer to join our Real Estate, Proc & Ops Team in Perth on a fixed term full-time basis.Job DescriptionThis role involves accurate and timely processing of policy administration activities including quote preparation, new business, endorsements, cancellations, and renewals into mainframe or web...


  • Perth, Western Australia Vero Insurance Full time

    Comprehensive Insurance Claims Advisor RoleWe are seeking a highly skilled and compassionate Claims Advisor to join our team in Perth. As a key member of our insurance claims process, you will play a vital role in providing exceptional customer service and driving positive outcomes for our customers.About the Role:You will be responsible for conducting...


  • Perth, Western Australia AU008 Marsh Advantage Insurance Pty Ltd Full time

    Marsh Advantage Insurance Pty Ltd Job DescriptionAbout the RoleWe are seeking a highly skilled Account Executive to join our team in Perth. As an Account Executive, you will be responsible for providing professional advisory support to a portfolio of large to medium-sized accounts, ensuring high-quality customer service is always provided.Key...

  • IT Support Specialist

    2 weeks ago


    Perth, Western Australia Vero Insurance Full time

    About UsVero Insurance is a leading provider of insurance solutions, committed to protecting our customers' futures and promoting sustainable growth.Job SummaryWe are seeking an experienced IT Support Specialist to join our team. As an IT Support Specialist, you will play a critical role in delivering exceptional technical support to our staff, ensuring...


  • Perth, Western Australia Zurich Insurance Company Full time

    At Zurich Insurance Company, we're committed to creating a brighter future for our customers, communities, and the planet.We're seeking an experienced Workers Compensation Assistant Underwriter to join our General Insurance team in a key administrative role.About the RoleThis varied position involves assisting the underwriting team with tasks such as...


  • Perth, Western Australia Vero Insurance Full time

    About the RoleWe are seeking an experienced Customer Support Specialist to join our IT services team. As a key member of our support team, you will be responsible for providing high-quality technical assistance to our customers via face-to-face interactions.


  • Perth, Western Australia Aviva Full time

    Job Summary:We're seeking a Customer Success Associate to join our Insurance Customer Service Team. As a key member of our team, you'll provide exceptional telephone support to our customers, processing and servicing their insurance policies.About the Role:You will take time to understand the needs of our customers, building rapport and tailoring the product...


  • Perth, Western Australia Gallagher Full time

    Job OverviewGallagher, a global leader in insurance, risk management, and consulting services, is seeking an experienced Insurance Administration Specialist. As a pivotal member of our team, you will provide timely and proactive administration assistance to our senior brokers, supporting specialist brokers who deliver client advisory services, place and...


  • Perth, Western Australia Aon Full time

    Aon is seeking an Insurance Policy Support Specialist to join our team.About the RoleThis hybrid role offers a unique blend of work-from-home and office flexibility, allowing you to achieve a better work-life balance.As an Insurance Policy Support Specialist, you will be responsible for providing administration support to Senior Brokers and communicating...


  • Perth, Western Australia Vero Insurance Full time

    Are you passionate about delivering exceptional customer service and driving positive outcomes? As a Claims Advisor at Suncorp Group, you will play a pivotal role in making a meaningful impact by supporting our customers during their most challenging times.About the RoleThis is a Permanent Full-Time opportunity based in Perth. As a Claims Advisor, you will...


  • Perth, Western Australia RAC WA Full time

    RAC WA is a purpose-led member organisation with over 1.3 million members striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA".We are seeking a skilled Customer Experience Specialist - Insurance Claims to join our Insurance Claims team. As a Claims Resolution Advisor, you will be responsible...


  • Perth, Western Australia Zurich Insurance Group Full time

    Are you ready to drive positive impact in the insurance industry? At Zurich Insurance Group, we're on a mission to create a brighter future for our customers, communities, and the planet.About This RoleWe're seeking an experienced Underwriting Manager to join our team in Perth, Western Australia. As an Underwriting Manager, you'll play a pivotal role in...


  • Perth, Western Australia Aviva Full time

    Job SummaryWe are seeking a highly motivated Insurance Underwriting Specialist to join our team. As a key member of our SME Digital Trading Team, you will be responsible for delivering excellent customer service and technical underwriting support in a fast-paced multi-demand channel environment.About the RoleThe successful candidate will be aligned to a...