SAP SuccessFactors Customer Success Manager

7 days ago

Perth, Western Australia KPMG Full time

Job Description

We are seeking a highly skilled and experienced Customer Success Manager to join our dynamic managed services team. This role is pivotal to the establishment and management of our new Managed Services team specialising in Human Capital Management (HCM). If you have a track record of outstanding client service and a passion for technology solutions in the SAP SuccessFactors environment, we encourage you to apply.

This position is situated in Perth and requires strong leadership capabilities with a focus on both project management and delivery. We are eager to welcome someone who can effectively liaise with clients locally and manage our diverse team to deliver cutting-edge solutions. If you can bring a wealth of experience and strategic thinking to our operations, we look forward to your application.

Key Responsibilities:

  • Lead a talented team, both local and offshore, ensuring delivery of exceptional client service, handling incidents, and coordinating service requests and software updates.
  • Strong understanding SAP SuccessFactors functionality to work with SuccessFactors architects to resolve issues and solve problems.
  • Foster client relationships to drive business growth and renewal opportunities within your portfolio.
  • Guide clients transitioning from SAP SuccessFactors implementation projects to Business As Usual (BAU) and Managed Services, ensuring seamless change.
  • Serve as the primary contact for all service management aspects, including governance, planning, financial review, forecasting, and reporting.
  • Develop deep knowledge of client businesses to identify opportunities for additional support and continued transformation.
  • Act as the central point for client escalations.
  • Monitor and manage financials for a portfolio of clients, working in conjunction with KPMG's technology and advisory teams.
  • Pursue continuous improvement by participating in QA reviews of our Powered Evolution service offerings.
  • Act as a trusted advisor to both Powered Evolution and Managed Services Leadership.

Experience:

  • Strong grasp of Service Delivery operations, including commercial aspects.
  • At least three years of experience as a Customer Success Manager or similar role in the Service Management / Technology sector.
  • Demonstrated success in managing or implementing SAP SuccessFactors solutions.
  • Experience with Workday is beneficial.

  • SAP SuccessFactors Customer Success Manager

    4 weeks ago

    Perth, Western Australia KPMG Full time

    Job DescriptionWe are seeking a highly motivated and experienced Customer Success Manager to join our dynamic managed services team. This role is pivotal to the establishment and management of our new Managed Services team specialising in Human Capital Management (HCM). If you have a track record of outstanding client service and a passion for technology...

  • SAP SuccessFactors Customer Success Manager

    3 weeks ago

    Perth, Western Australia KPMG Full time

    Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team, specializing in SAP SuccessFactors. This role is critical to the success of our managed services team, and we are looking for someone with a strong track record of delivering exceptional client service and a passion for technology solutions.Key Responsibilities:Lead a...

  • SAP SuccessFactors Customer Success Manager

    2 months ago

    Perth, Western Australia KPMG Australia Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our dynamic managed services team in Perth. As a key member of our team, you will play a pivotal role in the establishment and management of our new Managed Services team specializing in Human Capital Management (HCM).This is an exciting opportunity for a motivated...

  • Senior SAP SuccessFactors Support Specialist

    4 days ago

    Perth, Western Australia DyFlex Solutions Full time

    About DyFlex SolutionsDyFlex Solutions is an established SAP Platinum Partner with offices across Australia, recognised as a leader in SAP expertise. We deliver fit-for-purpose SAP solutions, ranging from greenfield and brownfield implementations to ongoing AMS services and support.We are committed to providing a safe, flexible, and respectful environment...

  • SAP SuccessFactors RCM/ONB Technical Consultant

    2 weeks ago

    Perth, Western Australia DyFlex Solutions Full time

    DyFlex Solutions is a leading SAP Platinum Partner with a strong presence in Australia. We deliver tailored SAP solutions, and our services range from greenfield and brownfield implementations to ongoing AMS services and support. Our expertise in SAP S/4HANA Cloud has earned us the Partner of the Year award.We are seeking a skilled SAP SuccessFactors...

  • SAP Payroll/ ECP Delivery Expert

    2 weeks ago

    Perth, Western Australia DyFlex Solutions Full time

    DyFlex Solutions: Delivering Excellence in SAP Payroll SolutionsDyFlex Solutions is an established SAP Platinum Partner with a strong presence in Australia. We pride ourselves on our leadership in SAP expertise and our commitment to delivering tailored SAP solutions to our clients. Our services encompass a wide range of areas, including greenfield and...

  • SAP Project Manager

    1 month ago

    Perth, Western Australia DyFlex Pty Ltd Full time

    About DyFlexDyFlex is an established SAP Platinum Partner with offices across Australia. We are recognised as a leader in our area of SAP expertise.We deliver fit for purpose SAP solutions and our services range from greenfield and brownfield implementations, change management to ongoing AMS services and support.Our team has recently been awarded Partner of...

  • SAP Project Manager

    4 weeks ago

    Perth, Western Australia DyFlex Solutions Full time

    About DyFlex SolutionsDyFlex Solutions is a renowned SAP Platinum Partner with a strong presence across Australia. We have established ourselves as leaders in SAP expertise, delivering tailored solutions that meet our clients' needs. Our services encompass a wide range of SAP solutions, from greenfield and brownfield implementations to change management,...

  • SAP Project Manager

    3 weeks ago

    Perth, Western Australia DyFlex Pty Ltd Full time

    About DyFlexDyFlex is an established SAP Platinum Partner with offices across Australia. We are recognised as a leader in our area of SAP expertise. Our team delivers fit for purpose SAP solutions and our services range from greenfield and brownfield implementations, change management to ongoing AMS services and support.Job Title: SAP Project ManagerWe are...

  • SAP Project Manager

    3 weeks ago

    Perth, Western Australia DyFlex Solutions Full time

    About DyFlex SolutionsDyFlex Solutions is a renowned SAP Platinum Partner with a strong presence in Australia. We have established ourselves as leaders in SAP expertise, delivering tailored solutions that meet our clients' needs. Our services encompass a wide range of SAP solutions, from greenfield and brownfield implementations to change management, ongoing...

  • SAP Project Manager

    4 weeks ago

    Perth, Western Australia DyFlex Solutions Full time

    About DyFlex SolutionsDyFlex Solutions is a renowned SAP Platinum Partner with a strong presence across Australia. We have established ourselves as leaders in SAP expertise, delivering tailored solutions that meet our clients' needs. Our services encompass a wide range of SAP solutions, from greenfield and brownfield implementations to change management,...

  • People Services Coordinator

    4 weeks ago

    Perth, Western Australia Fortescue Full time

    Our OpportunityWork Location: Fortescue's Perth office is located in a modern and dynamic environmentRoster: Monday to FridayWe are seeking a highly motivated and detail-oriented individual to join our People Services team in Perth. As an HR Administrative Specialist, you will be responsible for generating contracts, onboarding and offboarding employees, and...

  • SAP Materials Management Specialist

    3 weeks ago

    Perth, Western Australia DyFlex Solutions Full time

    About the RoleDyFlex Solutions is a leading provider of intelligent ERP solutions from SAP, with a strong presence in Australia. As an established SAP Platinum Partner, we deliver fit-for-purpose SAP solutions and services that cater to the needs of our clients across various industries.This is an exciting opportunity for a skilled SAP MM Consultant to join...

  • SAP MM Consultant

    4 weeks ago

    Perth, Western Australia DyFlex Pty Ltd Full time

    About Dy Flex SolutionsDy Flex Solutions is a business solutions provider specialising in intelligent ERP solutions from SAP. As an established SAP Platinum Partner with offices across Australia, we are recognised as a leading-edge technology provider.Job DescriptionWe are seeking a skilled SAP MM Consultant to join our customer support team for the digital...

  • SAP Finance Expert

    4 weeks ago

    Perth, Western Australia DyFlex Solutions Full time

    About the RoleWe are seeking a highly skilled SAP Senior Finance Consultant to join our team at DyFlex Solutions. As a leading SAP Platinum Partner, we deliver fit for purpose SAP solutions and our services range from greenfield and brownfield implementations, change management to ongoing AMS services and support.Key ResponsibilitiesProvide thought...

  • SAP Materials Management Specialist

    4 weeks ago

    Perth, Western Australia DyFlex Solutions Full time

    About the RoleDyFlex Solutions is a leading provider of intelligent ERP solutions from SAP, recognised as a Platinum Partner with offices across Australia. We deliver fit-for-purpose SAP solutions and our services range from greenfield and brownfield implementations to ongoing AMS services and support.Key ResponsibilitiesProvide expert advice and solutions...

  • SAP Transformation Expert

    3 weeks ago

    Perth, Western Australia XPT Software Australia Pty Ltd Full time

    Job OpportunityWe are seeking a highly skilled SAP Transformation Expert to join our team at XPT Software Australia Pty Ltd.About the RoleThe successful candidate will have played a Solution Architect role in minimum 3+ full lifecycle SAP S/4HANA implementations at large companies. They must have expertise on different SAP S/4HANA conversion methodologies...

  • SAP Test Management Specialist

    4 days ago

    Perth, Western Australia DyFlex Solutions Full time

    Job Title: Test LeadAt DyFlex Solutions, we are seeking an experienced Test Lead to join our team on a contract basis. As a Test Lead, you will play a critical role in ensuring the quality and performance of our SAP solutions.Key Responsibilities:Manage large-scale SAP projects with a customer-centric approach.Lead cross-functional teams and drive...

  • SAP Solution Architect

    4 weeks ago

    Perth, Western Australia XPT Software Australia Pty Ltd Full time

    Job Title: SAP Solution ArchitectAt XPT Software Australia Pty Ltd, we are seeking an experienced SAP Solution Architect to join our team. As a key member of our implementation team, you will be responsible for leading the design and implementation of SAP S/4HANA solutions for our clients in the Oil, Gas, Metals, Mining, and Utilities industries.Key...

  • SAP MM Consultant

    1 month ago

    Perth, Western Australia DyFlex Solutions Full time

    About DyFlex SolutionsDyFlex Solutions is a business solutions provider specialising in intelligent ERP solutions from SAP. As an established SAP Platinum Partner with offices across Australia, we are recognised as a leading-edge technology provider. We deliver fit for purpose SAP solutions and our services range from greenfield and brownfield...