Customer Solutions Team Director

1 week ago

Sydney, New South Wales, Australia beBeeLeadership Full time $100,000 - $120,000

Job Overview

The Customer Solutions Team Lead plays a pivotal role in directing the Customer Solutions Team and supporting sales and account management functions.

This team is responsible for crafting accurate, efficient, creative, innovative, and aspirational programs that enhance customer satisfaction and maximise conversion of events, group travel, and venue finder opportunities.

  • Direct and motivate the team by delegating tasks, providing coaching, fostering collaboration, and driving accountability to achieve organisational goals.
  • Contribute to the customer solutions strategy.
  • Develop client and supplier relationships.
  • Ensure successful delivery of RFPs and quotations, including research, accurate, and compelling content.
  • Support in the proposal build stages and budget creation.
  • Engage with suppliers, foster innovation, and negotiate agreements.

Key Responsibilities

- Leverage experience in the events industry/group travel industry in operations and account management.

- Demonstrate a proven record of accomplishment in effective leadership.

- Possess sound knowledge of procurement, product, and market trends, as well as negotiation skills.

- Display technical proficiency with CRM and data analysis.

- Showcase high proficiency in MS Office.

- Ability to manage multiple projects and deadlines effectively.

What We Offer

- Inclusive company culture.

- Equal opportunity employer.

- Individualised learning and development pathways.

- Access to ongoing skills development.

- Exclusive staff discounts.

- Travel discounts.

- Career opportunities within a network of brands and businesses globally.

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