Airport Passenger Flow Coordinator

7 days ago


Adelaide Airport, Australia dnata Full time

Are you passionate about delivering exceptional customer service and ensuring seamless airport operations? We are seeking a highly motivated Airport Passenger Flow Coordinator to join our team at Adelaide International Airport.

 

About the Role

This exciting opportunity will see you work closely with our team of Queue Facilitation Agents to ensure the timely, efficient, and professional facilitation of passenger flows in and around the airport.

 

  • Main Responsibilities:
  • Deliver outstanding customer service to all passengers, ensuring their needs are met in a timely, efficient, and professional manner.
  • Carry out duties that meet the high standards of customer service and other responsibilities commensurate with the role.
  • Ensure passengers are directed to the correct queues and specific areas within the airport.
  • Maintain compliance with OH & S Regulations and Company Policies to guarantee the safety of passengers and employees.
  • Report incidents immediately and maintain awareness of reporting obligations.
  • Follow procedures as set by the requirements of Adelaide Airport.
  • Foster strong working relationships with all Adelaide airport and dnata Airport Services team members.
  • Promote and maintain a positive company image (including grooming, behaviours, and service).
  • Participate as a team member to ensure work and company requirements are communicated accurately and in good time.

 

Requirements

To be successful in this role, you will need:

  • Commitment to dnata values and operating procedures
  • A commitment to adhering to all company safety, policy, procedures, and processes
  • Desirable experience in a customer service-oriented role
  • Ability to handle pressured and stressful situations successfully
  • Ability to work within a team, sharing information and providing support to ensure a coordinated approach to customer requirements
  • Effective communication skills, including the ability to deal with confidential and sensitive situations
  • Proactive self-starter with the ability to manage multiple issues and resolve them effectively
  • Ability to work unsupervised at times and in a changing and fast-paced team environment

 

About Us

At dnata Airport Services Pty. Limited, we are committed to being an equal employment opportunity employer, encouraging diversity, supporting environmental initiatives, and corporate social responsibility. We welcome Aboriginal and Torres Strait Islander people and those from all backgrounds to apply.

We offer a competitive salary package, estimated to be between $60,000 - $80,000 per annum, depending on experience and qualifications. This is a permanent full-time opportunity with a rotating roster, 7 days a week.



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