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Airport Passenger Service Representative

2 months ago

Melbourne Airport, Australia dnata Full time

At dnata Airport Services, we are committed to delivering exceptional passenger service in Melbourne Airport, VIC.

We have a Permanent Part-time position available for a dedicated and customer-focused individual to join our team as an Airport Passenger Service Representative. The successful candidate will be responsible for ensuring timely, efficient, professional, and safe passenger service functions of check-ins for passenger handling and/or lead gate agent duties while adhering to regulatory requirements.

This is a fantastic opportunity to work in a fast-paced team environment where you will be delivering a high standard of customer service for all client airlines and ensuring all customer service requirements are met in a timely, efficient, and professional manner at all times. As an Airport Passenger Service Representative, you will be required to carry out passenger check-in duties and other duties commensurate with the passenger service for customer airlines.

You will also assist passengers who require special assistance, such as those with disabilities, during disrupted or delayed services. Your role will involve promoting and maintaining a positive company image through your grooming, behaviour, and service. Additionally, you will be expected to follow direction during shifts to achieve required timely aircraft scheduled departures (100% On Time Performance) and comply with dnata Standard Operating Procedures and Policies.

We are looking for someone with a minimum of 2 years' experience in a customer service-oriented role, who has experience in dealing with difficult situations with clients, and can handle high-volume, personalized customer service. You must also be able to handle baggage up to 32kg and assist special needs passengers, including pushing wheelchairs to assist passengers. A high level of computer skills and the ability to work unsupervised at times, in a changing and fast-paced team environment, are essential for this role.

We offer a competitive salary package, estimated at AU$65,000 per annum, based on experience and qualifications. This role requires flexibility and the ability to work a variety of shifts, including mornings, evenings, and weekends, across a 24-hour period, 7 days a week. If you are a motivated and capable individual with excellent communication skills, we encourage you to apply for this exciting opportunity.