Airport Passenger Service Representative
3 weeks ago
Are you passionate about delivering exceptional customer service and ensuring smooth airport operations?
About the Role:We are seeking a highly motivated and organized Passenger Services Delivery Agent to join our team at Adelaide International Airport. As a key member of our ground handling team, you will be responsible for providing top-notch service to our airline partners and their passengers.
Key Responsibilities:- Customer Service: Deliver exceptional customer service to all client airlines and passengers, ensuring their needs are met in a timely and professional manner.
- Passenger Handling: Assist with passenger check-in duties, baggage handling, and other tasks related to passenger service.
- Regulatory Compliance: Ensure all regulatory requirements are met, including OH & S regulations and company policies.
- Teamwork: Collaborate with our team members and client airline employees to achieve our goals and objectives.
- Communication: Effectively communicate with people from diverse backgrounds and handle confidential and sensitive situations.
- Commitment to Excellence: Demonstrate a commitment to our company values and operating procedures.
- Customer Service Skills: Possess excellent customer service skills and experience in dealing with difficult situations.
- Teamwork: Ability to work effectively in a team environment and communicate with colleagues and clients.
- Adaptability: Be able to adapt to changing situations and priorities, including working extra hours as required.
- Language Skills: Ability to speak Mandarin is highly regarded.
Please note that employment with dnata Airport Services Pty. Limited is conditional upon a satisfactory security clearance and a pre-employment medical/Drug & Alcohol test. We are an equal employment opportunity employer and encourage diversity, supports environmental initiatives, and corporate social responsibility. We welcome applications from Aboriginal and Torres Strait Islander people and people of all backgrounds.
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