Airport Passenger Service Coordinator
7 days ago
dnata Airport Services Pty. Limited is seeking a highly motivated and customer-focused individual to join our team as an Airport Passenger Service Coordinator in Perth, Australia.
As an Airport Passenger Service Coordinator, you will play a critical role in ensuring the smooth and efficient handling of passenger services at Perth International Airport.
The estimated salary for this position is $65,000 - $75,000 per annum, depending on experience.
Job Description- Primary Responsibilities:
- Deliver exceptional customer service to all client airlines and ensure that all customer service requirements are met in a timely and efficient manner.
- Carry out passenger check-in duties and other related tasks commensurate with the passenger service for client airlines.
- Ensure that necessary paperwork is completed on time and that all reporting is done in accordance with service delivery agreements and company requirements.
Required Skills and Qualifications:
- A minimum of 2 years' experience in a customer service-oriented role.
- Experience in dealing with difficult situations with clients and handling high-volume, personalized customer service.
- Ability to work under pressure and handle competing demands and priorities.
- Effective communication skills and ability to deal with confidential and sensitive situations.
- Ability to lift baggage up to 32kg and assist special needs passengers, including pushing wheelchairs.
Benefits:
- Ongoing training and development opportunities.
- A competitive salary package, including superannuation.
- A comprehensive employee benefits program.
Note: Employment with dnata Airport Services Pty. Limited is conditional upon a satisfactory security clearance (ASIC) and a pre-employment medical/drug & alcohol test.
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