Airport Passenger Facilitators

1 week ago


Adelaide Airport, Australia dnata Full time

Job Title: Airport Passenger Facilitators

Job Summary: We are seeking highly skilled and customer-focused individuals to join our team as Airport Passenger Facilitators. In this role, you will be responsible for ensuring the timely and efficient facilitation of passengers through secure areas at Adelaide Airport.

Key Responsibilities:

  • Deliver exceptional customer service to all passengers, ensuring their needs are met in a timely and professional manner.
  • Direct passengers to the correct queue and specific areas within the airport.
  • Ensure compliance with OH & S Regulations and Company OH & S Policies to maintain a safe working environment.
  • Report incidents immediately and maintain awareness of reporting obligations.
  • Build strong relationships with airport and dnata team members.
  • Maintain a positive company image through grooming, behavior, and service.
  • Participate in team efforts to ensure work requirements are communicated accurately and in good time.

Requirements:

  • Commitment to dnata values and operating procedures.
  • Adherence to company safety, policy, procedures, and processes.
  • Desirable experience in customer service-oriented roles.
  • Ability to handle pressured and stressful situations successfully.
  • Ability to work within a team, sharing information and providing support.
  • Effective communication skills to deal with diverse backgrounds and situations.
  • Ability to work unsupervised and in a fast-paced environment.

Notes: Employment with dnata Airport Services Pty. Limited is conditional upon a satisfactory security clearance and pre-employment medical/Drug & Alcohol test. Only successful candidates will be contacted. dnata Airport Services Pty. Limited is an equal employment opportunity employer, encouraging diversity, supporting environmental initiatives, and corporate social responsibility.



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