Customer Service Representative for Food and Beverage Services

2 weeks ago


Melbourne, Victoria, Australia Minor Hotels Full time

Company Overview

Minor Hotels is an international hotel owner, operator, and investor with a diverse portfolio of over 530 properties. Through its Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow, and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America.

Job Summary

We are seeking an enthusiastic and professional Customer Service Representative for Food and Beverage Services to join our team on a part-time basis. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that our guests receive outstanding service.

Responsibilities:

  • Take orders from guests and serve food and beverages in a timely and efficient manner.
  • Prepare and serve coffee, cocktails, and other beverages to guests.
  • Memorize menus and make recommendations to guests based on their preferences.
  • Provide exceptional customer service to guests, responding promptly to their needs and concerns.

Requirements:

  • A minimum of 12 months experience working in a similar position.
  • Hold a current RSA (Responsible Service of Alcohol) certification or be willing to obtain it.
  • A friendly, positive attitude and excellent communication skills.
  • Experience providing quality customer service in a fast-paced environment.

Salary and Benefits:

The estimated salary for this role is $25-$35 per hour, depending on experience. In addition to competitive pay, we offer a range of benefits, including:

  • Highly competitive hourly rate.
  • 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand.
  • 20% discount on accommodation for friends and family at Minor Hotel brands.
  • Additional paid leave, including birthday leave and study leave.
  • Educational financial support for development opportunities.


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