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Guest Services Representative

4 weeks ago

Sydney, New South Wales, Australia Mulpha Full time
Job Title: Guest Services Attendant

We are seeking a highly skilled and enthusiastic Guest Services Attendant to join our team at The Lane Retreat at Bimbadgen Estate. As a key member of our hospitality team, you will be responsible for providing exceptional customer service and support to our guests.

Key Responsibilities:
  • Provide service excellence to all property guests
  • Answer guests' inquiries about hotel services, amenities, and local attractions
  • Offer recommendations for dining, entertainment, and sightseeing
  • Provide friendly and knowledgeable sales and retail advice to customers
  • Ensure the pantry is always presented to the customer in the set standards
  • Assist with daily breakfast drop and other duties
  • Assist with housekeeping duties when required
Requirements:
  • A love of customer service and hospitality
  • A desire to learn and grow in the hospitality field
  • A background in hotels, retail, or café with barista skills
  • Exceptional communication and organisation skills
  • Great presentation and pride in their appearance
  • Ability to work flexible hours and across peak periods
  • Own transport and RSA essential
What We Offer:
  • Generous wine and dining discounts
  • Access to free training and development
  • Service vouchers
  • Opportunity for work experience in other company operations and events

Bimbadgen proudly sits within the Mulpha International portfolio, with sister properties in the InterContinental Sydney, Hayman Island, and Sanctuary Cove, amongst many more hospitality venues across NSW and Qld. The Estate features a large winery operation, cellar door, accommodation, multi-award-winning restaurant, and private function centre.

Mulpha is one of Australia's most experienced real estate and hospitality investors, with highly specialised operational management and development capability. The Group has an extensive portfolio of real estate, property development, hospitality, education, and private equity assets.