Guest Experience Representative

1 week ago

Sydney, New South Wales, Australia YHA Australia Full time

About the Role:

We are seeking a highly skilled Guest Experience Representative to join our Central Reservations Team at YHA Australia. As a key member of our team, you will be responsible for delivering exceptional customer service to our guests, ensuring a seamless and enjoyable booking experience.

Key Responsibilities:

  • Assist guests in confidently booking their stay at our properties across Australia.
  • Handle new bookings, amendments, and cancellations with ease.
  • Provide expert advice and recommendations to enhance guests' stays.
  • Collaborate with your team to resolve queries and escalate issues when necessary.
  • Assist guests via email, phone, and live chat, ensuring a seamless booking experience.

What We're Looking For:

  • A passion for delivering exceptional customer service and creating memorable experiences.
  • A personable style with a professional attitude.
  • Clear and engaging communication skills, both written and verbal.
  • Strong attention to detail and problem-solving skills.
  • The ability to learn quickly and adapt to new situations.

What's in it for You:

  • Access to benefits and discounts across the YHA national network of properties.
  • Professional development and career opportunity support across the YHA organisation and network.
  • Yearly social events to foster team building and camaraderie.
  • We celebrate diversity and inclusivity, and welcome applications from Aboriginal and Torres Strait Islanders.

Our Culture:

At YHA, we're committed to creating a diverse and inclusive workplace environment. We believe in empowering our people to access and enjoy the same opportunities, regardless of gender or gender identity. We're proud to be an equal opportunity employer and welcome applications from all qualified candidates.

  • Guest Experience Representative

    2 weeks ago

    Sydney, New South Wales, Australia YHA Australia Full time

    We're seeking a Customer Service Expert to join our Reservations Team at YHA Australia. In this role, you'll be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless booking experience.As a Customer Service Expert, you'll be responsible for:Assisting our guests in confidently booking their stay at our...

  • Hotel Guest Service Representative

    3 weeks ago

    Sydney, New South Wales, Australia Marriott Full time

    Hotel Guest Service RepresentativeAt Marriott, we're looking for a skilled Hotel Guest Service Representative to join our team. As a key member of our front desk team, you'll be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and handling guest requests and concerns.Key Responsibilities:Process...

  • Guest Experience Ambassador

    5 days ago

    Sydney, New South Wales, Australia Merlin Entertainments Full time

    **Welcome to the Sydney Tower Eye Team**We're looking for enthusiastic individuals to join our team as Guest Experience Hosts. As a Guest Experience Host, you'll play a key role in delivering world-class guest service and ensuring that our visitors have an unforgettable experience.Key Responsibilities:Welcoming guests to the attraction and providing them...

  • Customer Experience Representative

    22 hours ago

    Sydney, New South Wales, Australia JLL Full time

    About the RoleWe are seeking a Customer Experience Representative to serve as the face of our company, creating exceptional experiences for visitors and clients.Main Responsibilities:Provide personalised interactions to create a positive experience for visitors and clients.Manage visitor check-ins and address inquiries in a professional and courteous...

  • Guest Experience Host

    2 months ago

    Sydney, New South Wales, Australia Wyndham Destinations Full time

    Unlock Your Potential as a Guest Experience HostAt Wyndham Destinations, we're passionate about delivering exceptional experiences for our guests. As a Guest Experience Host, you'll be the face of our resort, providing warm and welcoming service to our owners and guests.Key Responsibilities:Greet and register owners and guests, ensuring a seamless check-in...

  • Guest Experience Host

    4 weeks ago

    Sydney, New South Wales, Australia Merlin Entertainments Full time

    About the RoleWe are seeking a charismatic Guest Experience Host to join our team at Madame Tussauds Sydney. As a key member of our team, you will be responsible for delivering exceptional guest experiences, ensuring our wax figures and attractions are presented in the best possible light, and providing top-notch customer service.Key ResponsibilitiesDeliver...

  • Guest Experience Host

    3 weeks ago

    Sydney, New South Wales, Australia Merlin Entertainments Full time

    About the RoleWe are seeking a charismatic Guest Experience Host to join our team at Madame Tussauds Sydney. As a Guest Experience Host, you will be responsible for delivering exceptional guest service, ensuring a memorable experience for every visitor.Key ResponsibilitiesDeliver a vibrant and engaging service to every guest, with a focus on creating a...

  • Guest Experience Host

    4 weeks ago

    Sydney, New South Wales, Australia Wyndham Destinations Full time

    Unlock Your Potential as a Guest Experience HostAt Wyndham Destinations, we're passionate about delivering exceptional experiences for our guests. As a Guest Experience Host, you'll be the face of our brand, providing warm and welcoming service to our owners and guests. If you're a people person with a passion for delivering outstanding customer service, we...

  • Guest Experience Host

    2 weeks ago

    Sydney, New South Wales, Australia Merlin Entertainments Full time

    About the RoleWe are seeking a charismatic Guest Experience Host to join our team at Madame Tussauds Sydney. As a Guest Experience Host, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests.Key ResponsibilitiesDeliver a high level of customer service to every guest, ensuring a positive and...

  • Guest Experience Host

    4 weeks ago

    Sydney, New South Wales, Australia Travel + Leisure Co Full time

    Unlock a World of PossibilitiesAt Travel + Leisure Co., we're passionate about putting the world on vacation. As a Guest Experience Host, you'll be the face of our company, delivering exceptional customer service and creating unforgettable experiences for our guests.What You'll DoProvide warm and welcoming greetings to our guests, setting the tone for an...

  • Guest Experience Host

    1 month ago

    Sydney, New South Wales, Australia Travel + Leisure Co Full time

    Unlock the Art of Exceptional Guest ExperiencesAt Travel + Leisure Co., we're passionate about putting the world on vacation. As a Guest Experience Host, you'll be the face of our company, delivering unforgettable experiences to our guests. If you're a people person with a passion for customer service, we want to hear from you!About the RoleProvide...

  • Guest Experience Host

    4 weeks ago

    Sydney, New South Wales, Australia Merlin Entertainments Full time

    About the RoleWe are seeking a charismatic Guest Experience Host to join our team at Madame Tussauds Sydney. As a key member of our team, you will be responsible for delivering exceptional guest experiences, ensuring our wax figures and attractions are presented in the best possible light, and providing top-notch customer service.Key ResponsibilitiesDeliver...

  • Guest Experience Ambassador

    1 week ago

    Sydney, New South Wales, Australia Wyndham Destinations Full time

    We Offer Exceptional Guest ExperiencesAt Wyndham Destinations, our mission is to deliver unforgettable vacation experiences. As a key member of our team, you will play a vital role in ensuring our guests have an exceptional stay. Your passion for customer service and ability to connect with people from diverse backgrounds will make you an excellent fit for...

  • Guest Experience Coordinator

    2 weeks ago

    Sydney, New South Wales, Australia YHA Australia Full time

    Role SummaryThe Guest Experience Coordinator is responsible for coordinating, promoting, and executing guest experiences, activities, and events in line with the YHA Experiences framework and ESG strategy. This role requires a creative and organized individual who can develop and maintain a diverse activity/experience program that caters to the interests and...

  • Guest Experience Host

    4 weeks ago

    Sydney, New South Wales, Australia Travel + Leisure Co Full time

    Unlock a World of PossibilitiesAt Travel + Leisure Co., we're passionate about putting the world on vacation. As a Guest Experience Host, you'll be the face of our company, delivering exceptional customer service and creating unforgettable experiences for our guests.What You'll DoProvide warm and welcoming greetings to our guests, setting the tone for an...

  • Guest Experience Host

    3 weeks ago

    Sydney, New South Wales, Australia Travel + Leisure Co Full time

    About UsAt Travel + Leisure Co., we're passionate about putting the world on vacation. Our mission is to deliver exceptional experiences for millions of travelers worldwide.Role OverviewWe're seeking a Guest Experience Host to join our Sydney team. As a key member of our front desk team, you'll be responsible for providing exceptional customer service,...

  • Guest Experience Host

    3 weeks ago

    Sydney, New South Wales, Australia Travel + Leisure Co Full time

    Deliver Exceptional Guest ExperiencesAt Travel + Leisure Co., we're passionate about putting the world on vacation. As a Guest Experience Host, you'll play a vital role in delivering exceptional guest experiences at our Sydney Hotel. If you're enthusiastic about customer service and have a genuine passion for the local area, we'd love to hear from you.About...

  • Guest Experience Host

    3 weeks ago

    Sydney, New South Wales, Australia Wyndham Destinations Full time

    We Put the World on VacationAt Wyndham Destinations, our mission is to deliver exceptional experiences for millions of travelers worldwide. Our team of passionate professionals puts the world on vacation at over 270 resort locations across the globe.Meet Our TeamWe're looking for a Guest Experience Host to join our Sydney Hotel team. As a key member of our...

  • Guest Experience Host

    3 weeks ago

    Sydney, New South Wales, Australia Wyndham Destinations Full time

    We Put the World on VacationAt Wyndham Destinations, our mission is to deliver exceptional experiences for millions of travelers worldwide. Our team of professionals puts the world on vacation at over 270 resort locations across the globe.Deliver Exceptional Guest ExperiencesGreet and register owners and guestsProvide information on local area...

  • Guest Service Representative

    4 weeks ago

    Sydney, New South Wales, Australia Marriott International Full time

    Guest Service AgentAt Four Points by Sheraton, we're committed to delivering exceptional experiences to our guests. As a Guest Service Agent, you'll play a vital role in ensuring our guests feel welcome and supported throughout their stay.Key Responsibilities:Assist guests with check-in and check-out processes, ensuring a smooth and efficient...