Customer Service Manager

2 days ago


Melbourne, Victoria, Australia ITH Icoserve Full time
About ITH Icoserve

We are a leading provider of laboratory solutions, dedicated to delivering exceptional customer service and support. Our team is passionate about helping our customers achieve their goals through innovative technology and expertise.

Job Summary

We are seeking an experienced Customer Service Manager to lead our laboratory services team in ANZ. The successful candidate will be responsible for ensuring the efficient delivery of high-quality customer service, technical support, installation, maintenance, and training for our laboratory equipment and solutions.

Key Responsibilities
  • Manage the performance of the service team throughout ANZ with a focus on safety, wellbeing, process compliance, and service excellence.
  • Develop, monitor, and manage customer satisfaction, operational, and financial targets for each service team throughout ANZ.
  • Ensure effective resource planning, training, collaboration, and utilisation throughout ANZ.
Requirements

To be successful in this role, you will require:

  • A minimum of 5 years' experience in a service management role, preferably within the laboratory, scientific equipment, or healthcare sector.
  • Experience in managing and developing teams, with strong leadership, coaching, and mentoring skills.
  • Excellent interpersonal skills with strong stakeholder management.
  • Proven experience resolving conflict and complaints in a timely manner.
  • Genuine interest and passion in providing the highest level of service.
  • Strong financial and commercial acumen.
Salary and Benefits

The salary range for this position is approximately $120,000 - $150,000 per annum, depending on experience. In addition to a competitive salary, we offer a range of benefits including comprehensive training programs, opportunities for career advancement, and a dynamic work environment.

About You

We are looking for a highly motivated and experienced individual who is passionate about delivering exceptional customer service. If you have a proven track record of success in a similar role and are excited about the opportunity to join our team, please apply today.



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