Customer Operations Manager
3 weeks ago
About Prezzee
Prezzee is a leading company in AU, renowned for its innovative approach to customer operations. As a Senior Manager at Prezzee, you will have the opportunity to lead a regional team of customer care agents, driving performance and ensuring service deliverables are met.
The core focus of this role is to manage a regional team to resolve customer issues, assist commercial partners, and proactively review procedures to deliver outstanding customer outcomes.
Key Responsibilities:
- Manage a regional Customer Care team, driving performance and ensuring service deliverables are met.
- Connect the team to Prezzee values, vision, and purpose.
- Partner with Global Customer Care Managers and the broader CC team to leverage support, knowledge sharing, and team resources.
About You:
- Proven work experience as a manager in a service-focused environment.
- Excellent communication and interpersonal skills to build relationships with key stakeholders (internal and external).
- Leadership experience, ideally managing remote customer care centers.
Salary: $120,000 - $180,000 per annum, depending on experience.
Benefits:
- We run an incentive scheme based on company-wide targets and individual performance.
- Employee referral program and staff discounts.
- Flexible hours, Culture Swap Days, and 30-day work-from-anywhere policy.
- Self-led online learning and formal leadership development programs.
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