Customer Service Representative for Mobility Solutions

2 days ago


Melbourne, Victoria, Australia Country Care Management Services Full time

About Our Company

Country Care Management Services is a leading provider of healthcare solutions in Australia, with over 720 staff members across various locations. We are committed to enriching the lives of our customers and clients through innovation and exceptional service.

We are seeking an energetic Customer Service Representative to join our Abbotsford store. As a key member of our team, your primary objective will be to deliver outstanding customer service within our showroom, creating a welcoming environment for clients and medical professionals. Your passion for customer service and product knowledge will play a vital role in promoting sales and assisting clients in finding the right solutions.

**Job Summary:**

  • Uphold company values through all interactions with team, customers, and stakeholders
  • Answer sales enquiries via phone or email within 24 hours
  • Organise product demonstrations and trials to meet customer needs
  • Quote on equipment from demonstrations, trials, phone or email enquiries within 24 hours
  • Liaise with Occupational Therapists, medical professionals, clients, and family members to provide solutions to client needs
  • Delivery and pick up of sales or trialed equipment
  • Generating new sales
  • Resolve customer complaints by investigating problems, developing solutions, making recommendations to management

**Essential Skills:*

  • Excellent customer service skills with ability to develop quick rapport with diverse range of people
  • Excellent written and verbal communication skills
  • Intermediate experience with computers and software programs
  • Excellent attention to detail and numeracy skills

We offer a competitive salary of $55,000 - $65,000 per annum, plus benefits including discounted health insurance, employer-paid parental leave, and great work-life balance with no weekend work. To comply with state legislation, COVID vaccination records or valid medical exemption will be required to be supplied as part of the application process for this role. A valid Police check is required for these roles.



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