Customer Experience Consultant

4 weeks ago


Ballarat, Victoria, Australia PETstock Pty Ltd Full time
Unlock Your Potential in a Dynamic Customer Experience Role

Petstock Pty Ltd is an Australian leader in pet care, with a vision to inspire and connect people through their love of pets.

We are seeking a highly skilled CUSTOMER EXPERIENCE CONSULTANT to join our team at our Ballarat Support Office. This role is the perfect opportunity for individuals who share our passion for delivering exceptional customer experiences.

As a key member of our team, you will be responsible for providing proactive and empathetic support to our customers across various channels, including phone, live chat, and web queues. You will also be tasked with resolving customer complaints, implementing solutions, and driving customer loyalty rewards.

This role requires excellent communication and interpersonal skills, as well as the ability to work collaboratively with cross-functional teams. If you have a proven track record of delivering high levels of customer service and are passionate about working in a dynamic environment, we would love to hear from you.

About the Opportunity
  • Manage and action all customer enquiries, ensuring timely resolutions and effective issue escalation.
  • Provide proactive support to customers, identifying opportunities to enhance their experience and drive loyalty.
  • Collaborate with internal stakeholders to implement process improvements and ensure seamless customer journeys.
About You
  • You have a strong background in customer-facing roles, preferably in retail or contact centre environments.
  • You possess excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
  • You are proficient in cloud-based customer management tools and ticketing systems.
  • You have experience working with Order Management Systems, such as PRONTO and Shopify.
What We Offer

Petstock Pty Ltd offers a competitive salary package, including a base salary of $65,000 - $80,000 per annum, depending on experience. You will also receive access to ongoing training and development opportunities, as well as a comprehensive benefits program.

In this role, you will have the opportunity to make a real difference in the lives of our customers and contribute to the success of our business. If you are passionate about delivering exceptional customer experiences and are looking for a new challenge, please don't hesitate to apply.



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