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Client Relationship Manager
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Client Relationship Manager
2 months ago
About Us
CreditorWatch is a prominent Australian data and technology firm that empowers businesses with access to exclusive data and innovative solutions. Our platform enables clients to effectively manage their commercial relationships, enhance productivity, and mitigate financial risks.
As a comprehensive commercial credit reporting agency, we provide a full range of credit reporting services and data insights that span the entire customer lifecycle—from onboarding and credit decision automation to risk management and collections.
Since our inception in 2010, we have been recognized as one of the Top 10 Best Places to Work by AFR and have consistently received certification from Great Place to Work.
With significant growth in recent years, we are preparing for an exciting future and scaling our operations, making it an ideal time to consider a role with us.
Your RoleIn the position of Account Manager, you will be tasked with supporting our Corporate Clients with annual revenues ranging from $25M to $250M in the NSW Region.
You will oversee a portfolio of around 120 accounts, concentrating on both upselling and cross-selling existing and new products, providing training, support, and maintaining regular communication. Your goal will be to proactively showcase the ongoing benefits of our services to businesses.
Once acclimated to your responsibilities, you will implement various account management strategies aimed at enhancing product offerings and ensuring client satisfaction through consistent engagement.
As a brand ambassador, you will illustrate how our solutions can continually add value to our clients through a strategic and innovative approach.
This role reports directly to the Sales Manager – Account Management and offers a full-time opportunity with hybrid working arrangements.
Key Responsibilities- Identify, negotiate, and secure new business opportunities within your existing customer portfolio to drive growth.
- Develop and maintain strong relationships with clients, understanding their needs to provide customized solutions.
- Respond promptly to client inquiries and requirements.
- Keep updated on company products and services to provide accurate information.
- Address client complaints and enhance processes to prevent future issues.
- Stay informed about industry trends and market conditions to position the company as a strategic partner.
The successful candidate will ideally have a minimum of 3 years of experience in Account Management, preferably within the SaaS sector.
You will possess strong interpersonal skills, demonstrating exceptional problem-solving abilities, active listening, and effective communication.
Your passion for our services will set you apart, enabling you to achieve positive outcomes for our clients.
Employee BenefitsHealth and Wellness: All employees receive a premium gym membership.
Daily Perks: Enjoy complimentary barista-made coffee, breakfast, snacks, and lunches.
Wellness Days: An additional day off each month to focus on personal well-being.
Monthly Relaxation: Access to in-house massages to relieve stress and tension.
Performance Bonuses: Opportunities for performance-based bonuses and participation in our Employee Share Scheme.
Team Activities: Engage in monthly team-building events to foster connections and enjoyment.
Legal Support: Free access to legal services for various personal needs.
Our ValuesCommitment to Excellence: We believe that small improvements lead to significant success.
Dependability: Our clients are our priority, and we strive to deliver reliable services.
Growth Mindset: We are dedicated to continuous improvement and innovation.
Empowering Our People: We support our employees in achieving their aspirations.
Our Recruitment Process- Phone Screening: Discuss the role and your experience in detail.
- Hiring Manager Meeting: Showcase your qualifications and ask questions.
- Functional Meeting: Complete a take-home case challenge to demonstrate your approach.
- Values Meeting: Discuss your alignment with our company values.
We are committed to fostering a diverse and inclusive workplace.
