Client Relationship Manager

1 week ago

Sydney, New South Wales, Australia LEAP Legal Software Full time
Unlock the Power of Client Relationships

At LEAP Legal Software, we're seeking a highly skilled Client Relationship Manager to join our Sydney Australia team. As a key member of our client-facing team, you'll play a vital role in ensuring long-term retention of our clients, maximising their satisfaction and loyalty to LEAP.

As a Client Relationship Manager, you'll be responsible for building trusted relationships with our clients, understanding their challenges and needs, and providing effective solutions. You'll work closely with key stakeholders to suggest improvements to productivity and utilisation using LEAP features and products.

Key responsibilities include:

  • Maximising the productivity of clients using LEAP by confidently demonstrating new features, products, and add-ons
  • Building trusted relationships by understanding client challenges and needs and providing effective solutions
  • Working with key stakeholders to suggest improvements to productivity and utilisation using LEAP features and products
  • Identifying at-risk accounts by monitoring and analysing client health metrics, NPS results, and other feedback
  • Collating positive client testimonials for use in marketing material
  • Representing the voice of the client to provide input into LEAP Dev, Marketing, and Sales
  • Collaborating closely with Implementations, Renewals, and Companion Product teams to address issues and identify expansion/upsell opportunities
  • Ensuring all client activity is accurately logged in Salesforce (CRM) in a timely manner
  • Attending and presenting at conferences, roadshows, webinars, exhibitions, and events, networking with existing clients and prospective clients
  • Achieving individual and team targets, including Top 5 goals aligned with the company's goals

Requirements:

  • Experience working within the legal industry, preferably in practice management
  • Proven ability to negotiate and engage in a confidence-winning manner, achieving commercial outcomes and high levels of client satisfaction and loyalty
  • Track record of meeting and/or exceeding sales targets and KPIs
  • Ability to build strong relationships with both clients and internal stakeholders through confidence and trust
  • Effectively dealing with difficult clients and situations
  • Experience within a similar business development/relationship-building role (desired, but not essential)

Benefits:

  • Friendly, supportive, and driven culture
  • Complimentary gym membership
  • Fully stocked pantry
  • Monthly massages
  • Break out area and sporting activities
  • Monthly celebrations for birthdays, work anniversaries, new joiners
  • Generous Parental Leave benefits
  • One additional paid 'Be Me' leave day per year to celebrate being you
  • Opportunity to participate in our Employee Share Scheme

At LEAP, we promote equal opportunity and create a culture of diversity and inclusion. We welcome and encourage you to apply, no matter who you are or how you identify.

Discover the human side of cutting-edge LegalTech and join our team of passionate, high-achieving professionals.

  • Client Relationship Manager

    4 weeks ago

    Sydney, New South Wales, Australia State Street Full time

    Job DescriptionAt State Street, we're seeking a skilled Client Relationship Manager to join our team. As a key member of our Relationship Management team, you will be responsible for building and maintaining strong relationships with our clients, driving business growth, and delivering exceptional client service.Key Responsibilities:Manage a portfolio of...

  • Client Relationship Manager

    4 weeks ago

    Sydney, New South Wales, Australia State Street Full time

    Job DescriptionAt State Street, we're seeking a skilled Client Relationship Manager to join our team. As a key member of our Relationship Management team, you'll be responsible for building and maintaining strong relationships with our clients, driving business growth, and delivering exceptional client service.Key Responsibilities:Manage a portfolio of...

  • Client Relationship Manager

    3 weeks ago

    Sydney, New South Wales, Australia LEAP Legal Software Full time

    About LEAP Legal SoftwareLEAP Legal Software is a leading provider of legal practice productivity solutions, serving over 100,000 lawyers and their staff worldwide. Our mission is to help lawyers who help people, and we're committed to delivering innovative solutions that drive productivity and efficiency.Job Title: Client Relationship ManagerWe're seeking a...

  • Client Relationship Manager

    3 weeks ago

    Sydney, New South Wales, Australia LEAP Legal Software Full time

    About the RoleWe are seeking a highly skilled Client Relationship Manager to join our team at LEAP Legal Software. As a key member of our client-facing team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction and loyalty to our products and services.As a Client Relationship Manager, you...

  • Client Relationship Manager

    4 weeks ago

    Sydney, New South Wales, Australia LEAP Legal Software Full time

    About LEAP Legal SoftwareLEAP Legal Software is a leading provider of legal practice productivity solutions, serving over 100,000 lawyers and their staff worldwide. Our mission is to help lawyers who help people, and we're committed to delivering innovative solutions that drive productivity and efficiency.Job Title: Client Relationship ManagerWe're seeking a...

  • Client Relationship Manager

    1 day ago

    Sydney, New South Wales, Australia Iress Full time

    Key ResponsibilitiesAs a Relationship Manager at Iress, you will play a crucial role in managing and nurturing client relationships to drive business growth and customer satisfaction. Your primary responsibilities will include:Client Engagement and Retention: Building and maintaining strong, long-lasting relationships with Iress Buyside clients by...

  • Client Relationship Manager

    2 weeks ago

    Sydney, New South Wales, Australia LEAP Legal Software Full time

    Unlock the Power of Long-Term Client RelationshipsAt LEAP Legal Software, we're seeking a highly skilled Client Relationship Manager to join our Sydney Australia team. As a key member of our Client Engagement team, you'll play a vital role in ensuring the long-term retention of our clients, maximising their satisfaction and loyalty to LEAP.As a Client...

  • Client Relationship Manager

    2 months ago

    Sydney, New South Wales, Australia DoubleVerify Full time

    Role Overview The Client Relationship Manager is pivotal in nurturing and managing customer accounts and relationships, ensuring a seamless experience. You will be responsible for overseeing all facets of client campaigns from initiation through execution, reporting, and invoicing. This role requires close collaboration with Sales, Implementation,...

  • Client Relationship Manager

    2 weeks ago

    Sydney, New South Wales, Australia LEAP Legal Software Full time

    Unlock Your Potential as a Client Relationship Manager at LEAP Legal SoftwareAre you a results-driven professional with a passion for building strong relationships and driving business growth? Do you thrive in a fast-paced environment where no two days are the same? If so, we want to hear from you!As a Client Relationship Manager at LEAP Legal Software, you...

  • Client Relationship Manager

    4 weeks ago

    Sydney, New South Wales, Australia Anton Murray Consulting Full time

    Location: SydneySector: Asset ManagementType: Contract or TemporaryThe Client Account Manager plays a pivotal role in overseeing a diverse portfolio of clients, focusing on fostering and sustaining strong client relationships while delivering exceptional service. This position ensures that all trustee responsibilities and operational tasks are executed...

  • Client Relationship Manager

    4 weeks ago

    Sydney, New South Wales, Australia Anton Murray Consulting Full time

    Location: SydneySector: Asset ManagementType: Contract or TemporaryThe Client Account Manager plays a crucial role in overseeing a diverse portfolio of clients, focusing on fostering and sustaining robust client relationships while delivering exceptional service. This position ensures that all trustee responsibilities and operational tasks are executed...

  • Client Relationship Manager

    2 months ago

    Sydney, New South Wales, Australia Clayton UTZ Full time

    About the RoleWe are seeking a highly skilled and experienced Client Relationship Manager to join our team at Clayton Utz. As a key member of our Client Team, you will play a critical role in developing and implementing sophisticated client-centric and market-focused initiatives to achieve our firm's strategic objectives.Key ResponsibilitiesManage a...

  • Client Relationship Manager

    4 weeks ago

    Sydney, New South Wales, Australia Avetta Full time

    Avetta's cloud-based platform connects leading organizations with qualified suppliers, contractors, and vendors, providing unparalleled visibility through innovative technology and human insights. Our solutions drive sustainable growth for businesses and their supply chains, with over 85,000 active users across more than 100 countries.POSITION OVERVIEWThe...

  • Client Relationship Manager

    2 weeks ago

    Sydney, New South Wales, Australia Clayton UTZ Full time

    About the RoleClients and Markets is a critical frontline role at Clayton Utz, one of Australia's leading law firms. As a Client Relationship Manager, you will interact daily with clients and Partners, utilizing your strong communication and project management skills to work closely with the wider Clients and Markets team.Key ResponsibilitiesYou will develop...

  • Client Relationship Manager

    2 months ago

    Sydney, New South Wales, Australia Commonwealth Bank Full time

    Position OverviewAre you an enthusiastic professional with a knack for nurturing client connections and driving business growth? This role focuses on supporting the Healthcare sector, where you will engage with a variety of clients to foster success.Key ResponsibilitiesCollaborate with a vibrant team to unlock opportunities and provide impactful solutions...

  • Client Relationship Manager

    2 weeks ago

    Sydney, New South Wales, Australia Clayton UTZ Full time

    About the RoleWe are seeking a highly skilled Client Relationship Manager to join our Client Team at Clayton Utz. As a key member of our team, you will be responsible for developing and implementing sophisticated client-centric and market-focused initiatives to achieve the firm's strategic objectives.Key ResponsibilitiesManage a portfolio of key national...

  • Client Relationship Manager

    1 week ago

    Sydney, New South Wales, Australia Clayton UTZ Full time

    About the RoleWe are seeking a highly skilled and experienced Client Relationship Manager to join our Client Team at Clayton Utz. As a key member of our team, you will be responsible for developing and implementing sophisticated client-centric and market-focused initiatives to achieve the firm's strategic objectives.Key ResponsibilitiesManage a portfolio of...

  • Client Relationship Manager

    4 weeks ago

    Sydney, New South Wales, Australia Global Blue Full time

    Job Overview As a key player in our team, you will be responsible for enhancing sales performance and fostering relationships with merchants in the Sydney and ACT regions. Position Objectives: Drive sales growth and hit rate for a diverse range of merchants. Manage and nurture relationships with our existing merchant network. Identify and pursue new...

  • Client Relationship Manager

    4 weeks ago

    Sydney, New South Wales, Australia Avetta Full time

    Avetta's innovative SaaS platform seamlessly connects top-tier organizations with vetted suppliers, contractors, and vendors. Our advanced cloud-based technology, combined with human insights, provides unparalleled visibility, driving sustainable growth for businesses and their supply chains. With over 85,000 active customers across more than 100 countries,...

  • Client Relationship Manager

    14 hours ago

    Sydney, New South Wales, Australia Barings Full time

    Job Description:Barings is a leading global financial services firm dedicated to meeting the evolving investment and capital needs of our clients. As a Client Service Manager, you will be responsible for delivering exceptional client service, ensuring seamless communication, and fostering strong relationships with our clients.Main Responsibilities:Work...