Regional Operations Manager

7 days ago

Brisbane, Queensland, Australia Aruma Full time
About Us:

At Aruma, we believe in the power of diversity and inclusivity. Our mission is to defend human rights and create a world where every individual is treated with dignity and respect. We're committed to building a team that reflects the rich tapestry of humanity.

We're passionate about creating a workplace culture that values diversity, equity, and inclusion. Our team members are the driving force behind our mission, and we're committed to providing them with the support and resources they need to succeed.

We strongly encourage candidates with a disability to apply. We believe in the power of diverse perspectives and experiences in driving meaningful change and advancing human rights for all.

About the Role:

This is an exciting opportunity to join our team as a Regional Operations Manager, responsible for leading and coordinating the service delivery across broad regional and urban service areas in their allocated region.

As a Regional Operations Manager, you will be accountable for ensuring excellent business customer outcomes by providing professional support and advice to equip teams to deliver operational excellence for facilities management, including gardening, cleaning, and general maintenance across a wide variety of sites for our commercial and residential clients.

The focus of this critical role is the effective financial and operational management of Facility Services. You will be expected to spend appropriate time across each service to ensure quality and excellence, safety and compliance, and the provision of supports in a high-quality environment.

Key Responsibilities:
  • Ensure the delivery of quality and timely services by monitoring customer contract terms for Facilities Management.
  • Oversee the deployment of team members with the correct tools and equipment, managing scheduling for Service Delivery teams to meet contract requirements.
  • Cultivate positive relationships with external customers, contractors, and suppliers.
  • Demonstrate our company values in personal behaviours and leadership, influencing all employees to align with our vision and purpose.
  • Uphold and adhere to ISO 9001, ISO 14001, and ISO 45001 standards, ensuring alignment with our Integrated Management System (IMS) protocols for quality, environmental management, and occupational health and safety. Work collaboratively with the Quality, HSE and Environment Leads to maintain certification and continuously improve processes in line with IMS requirements.
  • Ensure that staff are suitably qualified, skilled, and coached in a positive and responsive work environment, fostering a capable and stable workforce within funding constraints whilst promoting and embedding our ISO documented system.
  • Meet budget obligations, effectively managing utilisation targets and customer contracts to achieve organisational goals.
  • Assure compliance with regulatory and legislative requirements, including safeguarding, while providing quality services efficiently and sustainably that are aligned to ISO standards.
  • Provide appropriate coaching and mentoring, and allocate resources to Service Delivery Supervisors to enable them to meet or exceed service level agreements.
  • Use appropriate reporting systems to address incidents, complaints, and feedback promptly, and manage hazards and risks to create a safe and compliant work environment.
  • Promote an inclusive values-driven work culture that delivers excellent customer service and high performance through cooperation and collaboration.
  • Model effective leadership and communication to establish Facilities Management as an Employer of Choice for people with disabilities, ensuring teams support individuals with flexibility and sensitivity.
  • Lead new contract mobilization efforts to ensure operations are ready for go-live.
  • In summary, the Operations Manager should embody our company values, foster a positive culture, ensure safety and compliance, manage resources effectively, and lead by example to provide quality services while meeting budgetary and contractual obligations.
Benefits of Working with Aruma:
  • Salary Packaging: Access to NFP salary packaging up to $15,900 for living expenses and additional $2,650 for meal and entertainment expenses each year tax-free.
  • Fitness Passport: Access to subsidised Gym membership.
  • Employee Assistance Program: Free confidential service including Money Assist, Legal Assist, Family Assist and Nutrition/Lifestyle Assist.
  • Training: Opportunity for Cert IV accredited training through our RTO.
  • Discounted Health Insurance: Access to a range of discounted health and wellness services through Bupa.
  • Recognition & Rewards: Recognition for your hard work through BRAVE Reviews and our annual BRAVE Awards night.
  • Job Satisfaction: Through making a real difference in peoples' lives within a values-driven organisation.

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