Verification Specialist

14 hours ago

North Sydney Council, Australia Eftsure Full time
{"title": "Verification Specialist", "content": "About Eftsure

Eftsure is a fast-growing SaaS Fraud Technology platform that protects B2B payments by providing real-time vendor verification and payment protection.

Our vision is to be the Security Standard for B2B payments with continual platform evolution and international expansion.

Your Role

You will be responsible for outbound verification activities via a mix of call and non-call channels. You will also be answering inbound calls from customers and suppliers as part of completing the Verifications process.

Key Responsibilities
  • Accurately make outbound customer verification inquiries through all call and non-call channels.
  • Respond accurately and timely to inbound customer and supplier verification inquiries.
  • Assist the Customer Service Management Team with customer vetting, qualifying, set-up, and escalations.
  • Participate in service recovery initiatives with customers and other Eftsure departments.
  • Complete assigned front-line non-call work activities in agreed timeframes.
  • Support continuous improvement processes by making constructive, cost-effective suggestions.
  • Work with other Eftsure Support Teams to ensure best outcomes for customers and the business.
  • Participate in ongoing Training and Skills development for professional improvement.
  • Ensure attendance and timeliness are in line with team and customer expectations.
  • Ensure own and other Team Member safety through following protocols and reporting issues.
Requirements
  • Excellent attention to detail.
  • Exceptionally thorough.
  • Very strong team player.
  • Very analytical.
  • Customer-focused.
  • Experience in Cyber Security Industry desirable.
  • Polite, friendly, and professional phone manner.
What We Offer
  • Hybrid work model (Office and Work from Home).
  • Paid birthday leave day.
  • Paid charity leave day.
  • Paid floating cultural holiday.
  • Wellness Benefit.
  • Professional Development Opportunities.
", "lang_code": "en-US"}

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