Rail Operations Coordinator

1 month ago


North Sydney Council, Australia Pacific National Full time
About the Role

This is an exciting opportunity to join Pacific National as a Casual Service Delivery Controller, where you will be responsible for coordinating the movement of crews across your area of operations.

Key Responsibilities

  • Act as the first point of contact for all stakeholders, including train crew, network, maintenance, operations, and more.
  • Enter detailed and quality data into transport and labour management systems.
  • Direct the movement of crews to minimize travel while ensuring minimal delay to services.
  • Identify incidents and events that cause services to go off plan and find the quickest and most efficient way to manage disruptions.
  • Provide exceptional customer service and build strong working relationships with all customers.

About You

We are seeking dynamic candidates with a positive outlook and a keen desire to enter the rail industry. Ideal applicants will be team players with a solid customer-focused background and the ability to thrive in a challenging environment.

Requirements

  • Flexibility to work a rotating 12-hour shift pattern.
  • Excellent communication skills and the ability to communicate effectively using multiple mediums.
  • Intermediate level computer skills, with a background in transport or labour management systems an advantage.
  • Ability to operate effectively in a team and make decisions under pressure.
  • An interest in pursuing a long career in Transport and Logistics is highly advantageous.

We are proud to be a WORK180 Endorsed Employer for women and share our values: Make it simple, Share More, Kindness, Gratitude, Curiosity, and Own it.



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