Rail Operations Coordinator
1 month ago
This is an exciting opportunity to join Pacific National as a Casual Service Delivery Controller, where you will be responsible for coordinating the movement of crews across your area of operations.
Key Responsibilities
- Act as the first point of contact for all stakeholders, including train crew, network, maintenance, operations, and more.
- Enter detailed and quality data into transport and labour management systems.
- Direct the movement of crews to minimize travel while ensuring minimal delay to services.
- Identify incidents and events that cause services to go off plan and find the quickest and most efficient way to manage disruptions.
- Provide exceptional customer service and build strong working relationships with all customers.
About You
We are seeking dynamic candidates with a positive outlook and a keen desire to enter the rail industry. Ideal applicants will be team players with a solid customer-focused background and the ability to thrive in a challenging environment.
Requirements
- Flexibility to work a rotating 12-hour shift pattern.
- Excellent communication skills and the ability to communicate effectively using multiple mediums.
- Intermediate level computer skills, with a background in transport or labour management systems an advantage.
- Ability to operate effectively in a team and make decisions under pressure.
- An interest in pursuing a long career in Transport and Logistics is highly advantageous.
We are proud to be a WORK180 Endorsed Employer for women and share our values: Make it simple, Share More, Kindness, Gratitude, Curiosity, and Own it.
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