Rail Operations Coordinator

1 month ago


North Sydney Council, Australia Pacific National Full time
About Pacific National

Pacific National is the largest private provider of diversified rail freight services in Australia.

We haul a variety of freight including coal, intermodal containers, steel, and bulk commodities that keep the region's economy running.

The Role

This position offers an excellent opportunity to kick-start your career with Pacific National as a Rail Operations Coordinator. In this role, you will be trained to monitor, manage, and deliver services within a team environment.

Your primary responsibility will be to ensure all our services run safely, on time, and efficiently. You will work closely with train crew, network, maintenance, operations, and other stakeholders to achieve these goals.

Key Responsibilities
  • Act as the first point of contact for all stakeholders in your area of operations.
  • Enter detailed data into our transport and labour management systems accurately.
  • Direct the movement of our crews across your area to minimize delays and travel times.
  • Identify incidents and events that may cause disruptions to our services and implement efficient solutions to return to normal operations.
  • Provide exceptional customer service and build strong relationships with internal and external customers.
About You

We are seeking dynamic candidates who possess excellent communication skills and can thrive in a fast-paced environment. A positive attitude, a keen desire to learn, and a solid background in customer-facing roles are essential for success in this position.

You will also have:

  • Intermediate-level computer skills, preferably in transport or labour management systems.
  • The ability to review information, make informed decisions, and address issues effectively under pressure.
Working with Us

Pacific National is proud to be a WORK180 Endorsed Employer for women. We value diversity and inclusivity in the workplace and strive to create a supportive environment where everyone feels valued and empowered to succeed.

We offer a competitive salary package, with estimated earnings of approximately $70,000 - $90,000 per annum, depending on experience and qualifications.



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