Customer Experience Specialist

4 weeks ago


Sydney, New South Wales, Australia Zip Co Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our Customer Experience team as a Customer Experience Specialist.

As a key member of our team, you will be responsible for delivering exceptional customer experiences through proactive and timely support. You will work closely with our customers to understand their needs and provide tailored solutions to meet their expectations.

Key Responsibilities
  • Manage customer relationships and resolve issues in a timely and professional manner
  • Provide proactive support to customers through various channels, including phone, email, and chat
  • Collaborate with internal teams to resolve complex customer issues and improve overall customer satisfaction
  • Identify opportunities to improve our processes and products, and propose solutions to drive positive change
  • Work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously
What We Offer
  • A dynamic and supportive work environment with opportunities for growth and development
  • A competitive salary and benefits package, including 25 days paid leave annually and 16 weeks paid parental leave for primary carers
  • Opportunities to work with a range of tools, languages, and platforms, and to develop new skills and expertise
  • A commitment to diversity, equity, and inclusion, with a focus on creating a workplace that reflects the diversity of our customers
Requirements
  • 6-12+ months experience in a customer service or customer-facing role
  • Passionate about teamwork and willing to share knowledge and support others
  • Able to think fast and on their feet, with a problem-solving approach to customer issues
  • Adaptable and comfortable taking directions, with a strong attention to detail
  • Familiar with following customer service workflows and procedures
What to Expect

As a Customer Experience Specialist, you will have the opportunity to work in a fast-paced and dynamic environment, with a focus on delivering exceptional customer experiences. You will be part of a supportive team that values collaboration, innovation, and continuous learning.

We are committed to creating a workplace that reflects the diversity of our customers, and we welcome applications from candidates from all backgrounds. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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