Hospitality Services Manager

4 weeks ago


Melbourne Airport, Australia AccorHotel Full time

Company Overview


The Novotel & ibis styles Melbourne Airport is a new dual-branded, 464-room hotel offering an exceptional experience for its guests. The hotel is located just steps away from Terminal 4, Melbourne Airport, providing easy access to various amenities and services.



About the Role


We are seeking a motivated Hospitality Services Manager to join our team. As a key member of our hospitality team, you will be responsible for ensuring the highest level of customer service is offered and maintained at all times to all guests.



Job Responsibilities



  • Cross-Checking and Balancing: Assist the Night Manager in cross-checking and balancing work completed during the day for all outlets on a shift basis.
  • Customer Service: Ensure the highest level of customer service is offered and maintained at all times to all guests.
  • Guest Registration and Departure: Provide efficient service for guest registration and departure.
  • Guest Accounts: Maintain accurate guest accounts and provide accurate, helpful information.
  • Safety and Security: Maintain strict security procedures to ensure guest confidentiality and safety.
  • Night Manager Duties: Take responsibility of Night Manager duties in their absence.


Requirements



  • Previous Experience: Previous Night Auditor experience preferable.
  • Opera PMS Knowledge: Strong knowledge of Opera PMS.
  • Communication Skills: Exceptional grooming, presentation, and communication skills.
  • Night Shifts: An ability to work night shifts across a 7-day roster.
  • Driver Licence: An open, unrestricted driver's licence - confidence in driving is essential.
  • Responsible Service Certificate: Responsible Service of Alcohol Certificate – Victoria.


What We Offer



  • Competitive Salary: $65,000 - $80,000 per annum (dependent on experience).
  • Ongoing Training: Learning programs through our 'Learn Your Way' Academy platforms, ongoing training and development opportunities.
  • Employee Benefits: ALL Heartist Employee Benefit Card, offering discounted accommodation, food, and beverage at Accor properties worldwide.
  • Complimentary Car Parking: Complimentary car parking.
  • Mental Health Support: Mental health and well-being support initiatives.
  • Employee Assistance Program: Access to our Employee Assistance Program.


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