Hospitality Operations Manager
3 weeks ago
We are far more than a worldwide leader in the hospitality industry. Our mission is to create unforgettable experiences for our guests. We welcome you as you are and offer a work environment that matches your personality.
Our vision is to support you in growing and learning every day, making sure that work brings purpose to your life. At Accor, you can continue to explore limitless possibilities.
Learn more about Accor's commitment to Diversity & Inclusion: we believe in embracing others and creating an inclusive community where everyone has the opportunity to thrive.
The role of the Front Office Manager involves coordinating and managing daily operations, leading and inspiring the team to enhance the guest experience. As a key member of the Front Office Team, you will be responsible for handling guest concerns and reacting quickly to ensure memorable moments for our guests.
You will be heavily involved in daily operations and coordination, tracking and notifying proper areas to guarantee seamless service standards. Your ability to respond to guest feedback and provide relevant action and follow up will be crucial in delivering exceptional results.
This is a challenging yet rewarding role that requires flexibility and willingness to work varied shifts, including mornings, evenings, and overnights across 7 days. You must be committed to ensuring service standards expected are being achieved at all times.
About our Hotel:
The Novotel & ibis styles Melbourne Airport is a new dual-branded hotel located just steps away from Terminal 4, Melbourne Airport. This 464-room hotel offers guests access to a fitness centre, conference rooms, pool, co-working space, and multiple food & beverage venues. It is a village centre supporting the airport community as a place to gather and socialise.
What's in it for you?
- Ongoing training and development opportunities through our Learn your Way Academy platforms
- ALL Heartist Employee benefit card offering discounted accommodation, food, and beverage at Accor properties worldwide
- Complimentary car parking and mental health support initiatives
- Access to our Employee Assistance Program and career growth opportunities
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