Customer Experience Coordinator

7 days ago


Kingston South East, South Australia dormakaba Full time

About Company

We are seeking a dedicated Customer Experience Coordinator to join our team. This role is an excellent opportunity to contribute to the ongoing success of maintaining our renowned reputation for quality products.

Key responsibilities include:

  • Providing exceptional customer service and support through various communication channels.
  • Assisting customers with inquiries, concerns, and feedback in a timely and professional manner.
  • Fostering strong relationships with customers to ensure their needs are met and exceeded.

In this role, you will also be responsible for:

  • Collaborating with internal teams to resolve customer issues and improve overall customer experience.
  • Developing and implementing processes to enhance customer satisfaction and retention.

Requirements and Qualifications

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Strong problem-solving and analytical skills.

Benefits

We offer a competitive salary of $70,000 - $90,000 per annum, depending on experience, as well as:

  • A comprehensive benefits package.
  • Ongoing training and development opportunities.
  • A supportive and collaborative work environment.

Why Work with Us

At dormakaba, we value diversity and inclusion and are committed to creating a workplace that reflects the communities we serve. We take affirmative action to ensure equal opportunity for all applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or other legally protected characteristics.



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