Customer Experience Manager

4 weeks ago

South Fremantle, Western Australia Dan Murphy's Full time

Job Description

Customer Experience Manager

Dan Murphy's is seeking a Customer Experience Manager to create tailored in-store customer experiences and inspiring merchandising that keep our community returning to Dan's.

This role provides critical operational exposure across the business and the opportunity to kick-start a career adventure with Dan Murphy's.

The Role:

  • Motivate and lead your team to deliver a world-class customer experience that promotes customer loyalty and contributes to revenue growth.
  • Encourage team members to invest in education and dream big about their careers.
  • Lead the way with in-store tasks, delivering regular coaching and mentoring to store teams to inspire them to continuously improve.
  • Create an environment that enables team members to come as they are, valuing diversity as the magic that makes good culture.
  • Build a culture centered around understanding the community, utilizing customer feedback as a pillar in decision-making.

The You:

  • You use initiative and intuition to understand your team and inspire them to make a difference for each other and our customers.
  • You are passionate about people development and motivate others to dream big and reach their potential.
  • You are no stranger to a fast-paced environment and use forward-thinking in your decision-making.
  • You bring energy to those around you by being your authentic self and always doing the right thing for your team, customers, and community.
  • You use an inspiring and collaborative approach to communication, driving your team's commitment.

How We Take Care of Our People:

We offer an exclusive discount card for Dan Murphy's, BWS, and other Endeavour Group brands, as well as discounts from Woolworths and Big W. Our Employee Assistance Program provides critical incident support, career, conflict, nutrition, and lifestyle support. Grow your career within Dan Murphy's and the wider Endeavour Group network.

If you're passionate about creating memorable experiences, we'd love to hear from you.

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