Customer Experience Lead

2 weeks ago


South Fremantle, Western Australia Dan Murphy's Full time
Customer Experience Manager

About the role:

As a Customer Experience Manager at Dan Murphy's, you will be responsible for creating tailored in-store customer experiences and inspiring merchandising that keeps our community returning to Dan's.

Your key responsibilities:

  • Motivate and lead your team to deliver a world-class customer experience, promoting customer loyalty and contributing to revenue growth.
  • Encourage your team to invest in education and dream big about their careers.
  • Lead the way with in-store tasks, delivering regular coaching and mentoring to store teams to inspire them to continuously improve.
  • Create an environment that enables team members to come as they are, valuing diversity as the magic that makes good culture.
  • Build a culture centered around understanding your community, utilizing customer feedback as a pillar in your decision-making.

About you:

  • You use initiative and intuition to understand your team and inspire them to make a difference for each other and our customers.
  • You are passionate about people development and motivate others to dream big and reach their potential.
  • You thrive in fast-paced environments and use forward thinking in your decision-making.
  • You bring energy to those around you by being your authentic self and always doing the right thing for your team, customers, and community.
  • You use an inspiring and collaborative approach to communication to drive your team's commitment.

About us:

Dan Murphy's is one of a number of brilliant retail businesses within the Endeavour Group. We create moments that bring millions of people together, and we're serious about having a good time – creating a safe, inclusive, and fun place to work.



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