Housekeeping Operations Manager
16 hours ago
We are seeking an experienced Housekeeping Operations Manager to lead our team and drive exceptional service delivery to our clients. As a key member of our operations team, you will have a direct impact on our brand reputation and delivery of services.
Key Responsibilities:
- Ensure team KPIs are met or exceeded through effective planning, coordination, and management.
- Assist with recruitment and employee mentoring to develop a positive and productive workforce.
- Plan and coordinate housekeeping activities according to contract terms, ensuring seamless integration and exceptional client experience.
- Deliver regular reports to the Operations Manager, providing insights into team performance and areas for improvement.
- Roster staff efficiently to meet operational demands.
To succeed in this role, you will be a natural leader with a strong track record of managing diverse teams and delivering results in fast-paced environments. Your key attributes include:
- Proven experience in housekeeping or cleaning services, with a focus on leadership and people management.
- Able to thrive in a dynamic environment, remaining calm under pressure and driving innovation and problem-solving capabilities.
- Strong written and verbal communication skills, with the ability to hold people accountable and drive results within a team.
- Competent with computer systems and Microsoft Office Suite, with the ability to analyze data and inform business decisions.
As a valued member of our operations team, you can expect:
- A competitive salary range of $80,000 - $110,000 per annum, commensurate with experience.
- Employee perks and benefits, including discounts at retail stores and local services.
- Coaching, mentoring, and upskilling opportunities to support your career development.
- A supportive work culture that values integrity, quality, and customer satisfaction.
- Opportunities for internal promotions and movements across the country.
This is an excellent opportunity to join a proud Australian-owned and operated hotel services company, established locally in 2009. Silk Hospitality has built a reputation for delivering high-quality housekeeping services to the luxury hotel industry nationally, partnering with small boutique hotels to large international hotel chains.
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