Hospitality Operations Manager

4 months ago

Melbourne, Australia Melbourne & Olympic Parks Full time

Melbourne & Olympic Parks is looking for a Hospitality Operations Manager to support the delivery of exceptional food & beverage experiences at our world class venues. Our precinct is home to AAMI Park Stadium, Rod Laver Arena, John Cain Arena, Margaret Court Arena, our premier function space CENTREPIECE, and St Andrews Beach Brewery - Melbourne Park, our newest offering opening late August 2024.

This role will see you play an instrumental part in all these incredible venues and contribute to our goal of becoming a hospitality-driven precinct through fostering innovative culinary experiences.

**About the role**

Reporting to the Head of Hospitality, the Hospitality Operations Manager will work collaboratively across our venues to drive continual improvement and operational excellence in the food and beverage space. You will work hand in hand with our current hospitality partners, as well as our Venue and Operations teams to create and deliver memorable customer experiences.

You will also be responsible for cultivating relationships with key suppliers to optimise our product range, ensuring offerings remain contemporary and aligned with the unique preferences of our diverse customer demographics.

**Here are some of the game-changing things you will have the opportunity to be involved in**:
Operational Management and Delivery

Ensure operational excellence across all food and beverage touchpoints within the precinct.

Identify improved ways of serving our guests, whether it’s enhancing speed of service or introducing new equipment aligned with our goal to provide superior customer outcomes.

Project Management

Manage complex and strategically important hospitality projects from planning through to execution.

Activations Ideation & Delivery

We want to take our hospitality activations to the next level

Create innovative pop-up concepts that enhance accessibility and boost customer engagement while driving revenue growth.

**A**bout you**
- The customer is at the heart of everything you do, and you have an unwavering focus on customer experience.
- You are aware that no two events are the same and you have a willingness to approach each one with passion and an eye for detail.
- You have the ability to manage multiple stakeholders with ease, building trust in your working relationships quickly.
- You adopt a collaborative mindset and approach when dealing with internal and external partners.
- Your effective planning skills ensure upcoming requirements are well considered and coordinated between various parties.
- Your strong influencing and negotiation skills allow you to make meaningful improvements in your space of expertise.
- You can balance competing demands like a pro - a fast pace, ‘lots of balls in the air’ kind of environment is one you thrive in.
- You have functional experience working within the entertainment or hospitality industries.Experience working for a contract caterer or an in-house catering department is an advantage.**A **bit about us**

Melbourne & Olympic Park (M&OP) is an iconic, multi-venue precinct with few parallels globally. We showcase Melbourne to the world during the Australian Open and we deliver hundreds of entertainment, sporting, and community events each year across our world class venues.

At M&OP we are passionate about delivering world class customer experiences every person, every event, every time. How do we do this? By seeking out the best talent to build a high performance, integrated team who are passionate about creating exceptional experiences for our guests.

Melbourne & Olympic Parks is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. For further information on Melbourne & Olympic Parks visit our careers page.

Please note successful applicants will be required to undertake a pre-employment screening. This includes but not limited to a national police check and working with children check. M&OP may withdraw an employment offer in the event of an unsatisfactory screening result.

Please note M&OP operates a direct sourcing model so we ask that agencies do not get in touch regarding this vacancy.

M&OP values the privacy of every individual’s personal information and is committed to the protection of personal information. Your personal information is handled in accordance with the Privacy and Data Protection Act 2014 (Vic.). Please refer to the M&OP careers page for more information.

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