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Hospitality Operations Manager

1 month ago

Sydney, New South Wales, Australia YHA Australia Full time

This is a unique opportunity to lead the operations of YHA Newcastle Beach, a vibrant and welcoming property located in the heart of Newcastle. As Hospitality Operations Manager, you will be responsible for guiding and inspiring the team to deliver exceptional guest experiences, creating a welcoming atmosphere, and driving the property's success.

The ideal candidate will have strong hospitality management skills, financial acumen, and the ability to drive business growth. You will develop annual business plans and budgets, manage day-to-day operations, and maintain high levels of cleanliness, safety, and service standards.

Key responsibilities include:

  • Leading a dynamic, diverse team to achieve excellence in guest experience, quality control, and business performance
  • Developing and implementing effective operational strategies to drive business growth and improve profitability
  • Maintaining high levels of customer satisfaction through effective communication and problem-solving
  • Collaborating with the Customer team on marketing strategies and partnerships with local businesses and tour operators

You will be required to have a self-motivated, hands-on approach, knowledge of Property Management Systems, and strong computer literacy. A minimum of 2 years of experience in a hospitality or accommodation leadership role is essential, along with strong leadership, team-building, and customer service skills.

The estimated salary for this position is around AU$60,000 - AU$80,000 per year, depending on experience. If you are a motivated and experienced hospitality professional looking for a new challenge, please apply.