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Senior Dispute Resolution Manager
2 months ago
As a Senior Dispute Resolution Manager at Cover-More Group, you will play a key role in leading the complaints management function, combining hands-on execution with team leadership. Your expertise will be crucial in ensuring that complaints are handled efficiently, within regulatory timelines, and with a focus on resolving systemic issues.
Key Responsibilities:
- Develop and execute a complaints management framework
- Build and coach a team of Complaints Officers to manage complaints effectively
- Ensure compliance with ASIC and General Insurance Code of Practice stipulations
- Implement analytics tracking and reporting on complaints
About Cover-More:
We value optimism, caring, togetherness, reliability, and determination. We have a global mission to look after travellers, at every step of their journey. Our hybrid work week policy ensures our employees maintain work-life balance with flexibility.
