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Driving Customer Success through Strategic Relationships
3 weeks ago
The Enterprise Customer Success Manager plays a pivotal role in driving customer success by developing and maintaining strategic relationships with key customers.
Key Responsibilities:- Manage a portfolio of Enterprise customers to ensure their continued adoption and growth on our platform.
- Become an expert in our product, utilizing this knowledge to effectively guide customers towards their desired outcomes.
- Lead the onboarding process for new customers, collaborating closely with the Onboarding Consultants team to ensure seamless integration.
- Monitor and improve the health status of each customer, identifying areas for improvement and implementing targeted solutions.
- Deliver high-touch engagements to maximize customer value and satisfaction.
- Develop and maintain best practices for customer growth and renewal, driving long-term customer success and retention.
- Collaborate with sales colleagues to create customized account plans and deliver quarterly business reviews (QBRs).
- 5+ years of experience in Customer Success or similar B2B customer-facing roles, working extensively with Enterprise customers.
- A proven track record of managing large portfolios of 30-50 Enterprise accounts.
- Ability to recognize and capitalize on business value opportunities while prioritizing multiple accounts strategically.
- Proactive and collaborative mindset, coupled with excellent time management skills, enabling simultaneous handling of multiple assignments.
- Strong verbal and written communication skills, along with exceptional listening abilities, empathy, and a customer-centric approach.
- Quick learner with the ability to thrive in a rapidly evolving scale-up environment.
- Competitive equity package
- Private health insurance program
- Salary continuance insurance and life insurance coverage
- Free lunches and snacks
- Wellbeing benefit and remote work equipment allowance
- Annual learning and development allowance to enhance skills and career growth
- Opportunity to collaborate with a diverse global team
Our innovative visual workspace enables distributed teams to build the next big thing. With over 90M users and 250,000 companies using our platform, we strive to foster a supportive and inclusive environment where collaboration thrives.
