Driving Customer Success Through Strategic Leadership
10 hours ago
Customer Success Director Role
- Lead a team of customer success managers to deliver exceptional customer outcomes for financial services clients in Australia and New Zealand.
- Develop strategies for customer success plan renewals and growth, aligning with sales teams.
- Engage with top prospects by providing direct customer support and formulating strategies to accelerate deal close.
- Foster executive relationships with covered customers and internally to drive value.
Responsibilities
- Forecast growth and excellence for the team.
- Execute account strategy and collaborate with peers on capacity planning.
- Align customer allocations with coverage and manage team-based allocations.
- Deliver targets and key performance metrics through operational execution.
- Stay informed on market trends and communicate insights to stakeholders.
Requirements
- Strong track record in leadership roles with direct experience in customer success.
- Familiarity with salesforce products and industry landscape.
- Demonstrated leadership and problem-solving skills in an enterprise organization.
- Proven success in establishing a clear vision and driving change.
Preferred Qualifications
- Experience in building executive relationships and driving change with complex enterprises.
- Track record of delivering against targets and KPIs.
- Strong people management capability and background in customer success strategies at the enterprise level.
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