Business Development Manager
5 hours ago
About the Role:
Pullman & Mercure Melbourne Albert Park is seeking an experienced and proactive Assistant Manager with a proven track record in hotel operations to join our Front Office team. As a key member of our management team, you will assist the Front Office Manager in making business decisions that exceed service expectations for our guests and staff.
Key Responsibilities:
- Assist the Front Office Manager with all aspects of departmental operations, including developing and implementing procedures to foster a focus on guest engagement.
- Manage departmental staffing levels to ensure maximum productivity for the Front Office team.
- Build and establish strong relationships with existing and new guests, promoting the Front Office team for success.
Requirements:
- Previous experience in a similar high-paced managerial role.
- Excellent time management skills.
- Strong communication and customer service skills.
- Ability to work autonomously when leading the overnight team.
- Current Responsible Service of Alcohol (RSA) certification and First Aid certification (or be willing to obtain).
Benefits:
- On-site car park available.
- Access to confidential Employee Assistance Program.
- Inclusive and diverse environment.
- A friendly and supportive work environment.
- Reward and recognition programs.
- Mentoring and career development alongside experienced and dedicated professionals.
Salary:
$120,000 - $150,000 per annum + benefits package.
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