Business Services Representative

3 weeks ago


Albert Park, South Australia Michael Page Full time
About the Role

We are seeking a highly skilled Business Services Representative to join our team. This individual will be responsible for managing customer enquiries and complaints efficiently and professionally, maintaining a strong knowledge of company products and services, and collaborating with team members to achieve customer service objectives.

Key Responsibilities
  • Manage customer interactions, transactions, comments, and complaints in a professional manner.
  • Maintain accurate records of customer interactions and escalate priority issues to management when necessary.
  • Provide accurate, valid, and complete information to customers and follow up on customer interactions when required.
  • Contribute to team effort by accomplishing related results as needed.
Requirements

To be successful in this role, you will require:

  • A strong understanding of customer service principles and practices.
  • Excellent communication and interpersonal skills.
  • The ability to handle stressful situations and remain calm under pressure.
  • A problem-solving mindset and the ability to think critically.
  • Good IT skills, including the use of CRM systems.
  • A positive attitude and a team-oriented approach.
What We Offer

This is an excellent opportunity to join a dynamic team in the Business Services industry. As a Business Services Representative, you can expect:

  • A competitive salary of $38 per hour + Super.
  • 6 Month contract.
  • Opportunities for professional growth and development in the Business Services industry.
  • A central location in Albert Park.
About Our Client

Our client is an esteemed player in the Business Services industry, employing over 1,000 personnel worldwide. With an emphasis on continuous growth, they pride themselves on their commitment to excellence and their high-quality customer service.



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