Business Services Expert
2 weeks ago
We are seeking a highly skilled Business Services Expert to join our team. This is an exciting opportunity for a Customer Service Ambassador who can deliver exceptional customer service and support.
About Our OrganisationOur organisation is a leading player in the Business Services industry, employing over 1,000 personnel worldwide. We pride ourselves on our commitment to excellence and high-quality customer service.
Key Responsibilities- Manage Customer Enquiries: Efficiently and professionally handle customer complaints and enquiries.
- Product Knowledge: Maintain a strong knowledge of our company's products and services.
- Team Collaboration: Collaborate with team members to achieve customer service objectives.
- Priority Issues: Identify and escalate priority issues to management.
- Customer Interactions: Record customer interactions, transactions, comments, and complaints.
- Information Provision: Provide accurate, valid, and complete information to customers.
- Follow-up: Follow up on customer interactions when necessary.
- Candidate Profile: A strong understanding of customer service principles and practices.
- Communication Skills: Excellent communication and interpersonal skills.
- Problem-Solving: The ability to handle stressful situations and remain calm under pressure.
- IT Skills: Good IT skills, including the use of CRM systems.
- Attitude: A positive attitude and a team-oriented approach.
- Salary: $38 per hour + Super.
- Contract Duration: 6 Month contract.
- Professional Growth: Opportunities for professional growth and development in the Business Services industry.
- Location: Central location in Albert Park.
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