Business Services Expert

2 weeks ago


Albert Park, South Australia Michael Page Full time
Job Summary

We are seeking a highly skilled Business Services Expert to join our team. This is an exciting opportunity for a Customer Service Ambassador who can deliver exceptional customer service and support.

About Our Organisation

Our organisation is a leading player in the Business Services industry, employing over 1,000 personnel worldwide. We pride ourselves on our commitment to excellence and high-quality customer service.

Key Responsibilities
  • Manage Customer Enquiries: Efficiently and professionally handle customer complaints and enquiries.
  • Product Knowledge: Maintain a strong knowledge of our company's products and services.
  • Team Collaboration: Collaborate with team members to achieve customer service objectives.
  • Priority Issues: Identify and escalate priority issues to management.
  • Customer Interactions: Record customer interactions, transactions, comments, and complaints.
  • Information Provision: Provide accurate, valid, and complete information to customers.
  • Follow-up: Follow up on customer interactions when necessary.
Requirements
  • Candidate Profile: A strong understanding of customer service principles and practices.
  • Communication Skills: Excellent communication and interpersonal skills.
  • Problem-Solving: The ability to handle stressful situations and remain calm under pressure.
  • IT Skills: Good IT skills, including the use of CRM systems.
  • Attitude: A positive attitude and a team-oriented approach.
What's On Offer
  • Salary: $38 per hour + Super.
  • Contract Duration: 6 Month contract.
  • Professional Growth: Opportunities for professional growth and development in the Business Services industry.
  • Location: Central location in Albert Park.


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