
Warranty Claim Specialist
3 days ago
At Fleetwood RV Solutions, we redefine outdoor living and travel experiences across Australia and New Zealand.
Job Overview:We are seeking a proactive Warranty Specialist to manage and validate warranty claims, ensuring compliance with our warranty program.
- The ideal candidate will be responsible for investigating all warranty claims, submitting them for approval, and coordinating product returns, repairs, and exchanges.
- Validate and investigate warranty claims
- Submit claims to the National Customer Care Supervisor for approval
- Handle incoming calls via the warranty queue system
- Interface with customer warranty systems and databases to acquire failure information
- Respond to general claims enquiries from dealers, repairers, and customers
- Provide support information to QA for analysis of products
- Finalize investigation reports in required format
- Enter data into the warranty database for part analysis
This role requires a detail-oriented and proactive individual with excellent problem-solving skills.
A successful applicant will possess strong communication and analytical skills, with the ability to work effectively in a team environment.
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