
Warranty Claims Examiner
2 days ago
Fleetwood RV Solutions is a leader in recreational vehicle parts, accessories, and servicing.
We are seeking a proactive and detail-oriented individual to validate and investigate warranty claims, submit claims for approval, and provide support information to QA teams. The ideal candidate will have experience in technical service or warranty support, preferably within the caravan, automotive, or manufacturing industries.
Key Responsibilities:
- Validate and investigate all warranty claims received from dealers, repairers & customers.
- Submit claims to senior management for approval.
- Handle incoming calls via the warranty queue system, providing timely responses and resolutions.
- Interface with customer warranty systems and databases to acquire failure information, ensuring data accuracy and completeness.
- Provide expert support to internal and external customers, handling general claims enquiries and resolving issues promptly.
- Analyze warranty data to identify recurring product issues, trends, and potential design/manufacturing improvements, contributing to business growth and efficiency.
- Maintain accurate records of warranty claims, processing and logging repair invoices, and forwarding relevant parties for payment.
- Produce reports/spreadsheets on claims/payment issues/queries as requested by senior management.
- Ensure all administrative duties are completed efficiently, supporting team members in achieving goals and objectives.
- Finalize warranties through recouping funds from suppliers where applicable, maintaining excellent relationships with stakeholders.
Requirements:
- Experience in technical service or warranty support.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively in a team environment.
- Technical knowledge of warranty processes and procedures.
Benefits:
We offer a competitive salary package, including opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, please apply now.
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