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Warranty Claims Specialist
3 weeks ago
We are seeking an exceptional Warranty Officer to join our team.
This role offers a unique chance to work in a fast-paced environment and provide top-notch customer service.
Responsibilities- Handle high-volume calls and customer inquiries related to warranty claims and support.
- Manage and resolve warranty tickets, ensuring quick response times and high customer satisfaction.
- Process and track warranty claims, adhering to company policies and timelines.
- Evaluate and assess warranty issues to make informed decisions on claims approvals or rejections.
- Collaborate with other teams to efficiently resolve warranty-related issues.
- Maintain detailed records of warranty claims, including customer communication and decision-making processes.
- Provide guidance to customers on warranty coverage, terms, and conditions.
- Follow up on outstanding warranty claims to ensure timely resolutions.
- Proven experience in a high-volume customer service or warranty role.
- Strong problem-solving abilities, with a demonstrated ability to evaluate situations and resolve issues effectively.
- Exceptional communication skills, both verbal and written.
- Ability to handle multiple calls and tickets efficiently while maintaining accuracy and customer satisfaction.
- Detail-oriented, with excellent organisational skills.
- Self-starter who is highly motivated, efficient, and able to work with minimal supervision.
- Strong analytical skills and a proactive approach to resolving challenges.
- Experience with CRM systems, ticketing software, or warranty management tools is a plus.
- Ability to work under pressure and manage competing priorities.
To reward you for your efforts, we offer a competitive rate of pay and generous product discounts.
This role also offers the security of on-site parking and the flexibility of hybrid working arrangements.
Join our organisation and be part of a dynamic team that strives for excellence in customer service.
